Guest Services Manager- Delafield Hotel

Description

THE TEAM

As one of Wisconsin’s most celebrated boutique properties, Delafield Hotel is an enchanting host for weddings, business meetings and romantic getaways. It delivers the seclusion that a downtown metropolis hotel can’t and a classic appeal that a national chain won’t.  

THE PLAYER

You are directly responsible for all functions of the Front Desk; including staffing and scheduling. Manage computers, computer systems and office equipment. Handle all cash, checks, credit card transactions, including deposits and audits.

EVERY DAY, YOU WILL

• Conduct regular inspections of the hotel property to ensure cleanliness and maintenance standards are met.
• Manage operating expenses to maximize costs without sacrificing guest services.
• Responsible for ordering and maintaining guest and cleaning supplies, uniform inventory.
• Maintain at all times a neat and clean professional appearance.
• Responsible for guest service enrichment and recovery.
• Responsible for maintaining positive relationships with repeat guests and all corporate accounts.
• Ensure all customer satisfaction quality standards are complied with and that policies and procedures are consistently applied.
• Creation of Training Programs.
• Maintaining the companies progressive discipline program and organized associate files in conjunction with Human Resources.
• Maintaining all reservations to maximize bookings and revenue in accordance with hotel standards.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Managerial oversight of the following departments: Front Desk, Bell / Valet.
• Oversee and ensure that policies on employee performance appraisals are followed and completed on a timely basis.
• Make employment and termination recommendations including interviewing, hiring, evaluating and disciplining personnel as appropriate.
• Provide orientation of company and department rules, policies and procedures and oversee training of new employees.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of hotel policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.

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Requirements

YOU WILL BE GREAT AT THE BOTTLEWORKS HOTEL IF

Education High school or equivalent education required.

Experience and/or Training The ability to handle cash as well as confidential information. Minimum of one year hospitality experience and/or supervisory experience.

Language Skills Must be able to speak, read, write and understand the primary language(s) used in the workplace. Ability to read/write reports and business correspondence. Ability to effectively communicate to managers and other employees of the organization.

Mathematical Skills Must possess basic computational ability.

Technology/Equipment Requires the ability to operate various office equipment to include a computer, calculator, copier, scanner, and fax. Requires a working knowledge and proficiency in Microsoft Office including Word, Excel, and Outlook. Requires an attention to detail. Requires knowledge of company products.

YOU ARE A VARSITY PLAYER IF

Education Associate’s Degree in Hospitality or related field.

Experience and/or Training Two to four years of experience in Front Desk, Guest Services and/or Housekeeping including at least two years management experience.

Technology/Equipment Knowledge of Opera PMS and Travelclick/iHotelier preferred

YOU MUST ALSO HAVE

U.S. Work Authorization (required)

HUDDLE UP

We've gathered a few team perks and benefits for all of our players, including: Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care and Pet Insurance.

JOIN OUR TEAM OF EXCEPTIONAL PLAYERS!

Geronimo Hospitality Group is an Equal Employment Opportunity employer