Lead Borrower Success Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Borrower Success Associate based in the United States.

This role sits at the heart of borrower operations within a fast-moving, data-driven fintech environment focused on improving financial access and customer experience. You will act as a key operational expert supporting servicing workflows and ensuring borrowers receive timely, accurate, and empathetic support throughout their journey. The position blends hands-on problem solving with cross-functional coordination across operations, onboarding, collections, and loss mitigation teams. You will play a critical role in identifying friction points, resolving escalations, and improving end-to-end servicing processes. The environment is highly collaborative, digital-first, and continuously evolving, requiring strong adaptability and ownership. Your work will directly influence operational efficiency, borrower satisfaction, and scalable growth across servicing functions. This is an opportunity to shape how borrower support is delivered at scale through process excellence and operational leadership.