Demo & Training Specialist - OverDrive (Job Req #2025-252)

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.


Job overview:
The Demonstration Artist and Training Specialist is responsible for performing training of Ross products, solutions, and integration at client locations in the EMEA Region. The position requires above average knowledge on Ross OverDrive, Switchers, and control room workflow. This front-line individual is responsible for managing customer expectations, completing required documentation, providing end user operational training, and ensuring integrity of the training experience. This key individual works closely with our Sales and Demonstration Artist Team to ensure delivery of the Ross Superior Customer Experience.
Who you report to: Manager, Demo & Training Solutions – EMEA
What we offer
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.
Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support and a ton of fun social activities and events!
Best of all, you will be part of the Ross Video family, and we’ve got an energizing environment here.

What the job is all about:
Demonstrations
• Perform on-site, off-site, online/remote customer demonstrations.
• Assist the OverDrive/Switcher teams with content creation, organisation, and technical execution of major trade shows throughout the year.
• Is responsible for the operational and technical integrity of both the demo and training experience and offers effective solutions for areas of improvement in house and online.
• Set up demo equipment, assist with set-up and prepare/test gear prior to demos.
• Advise the Sales and Product Management (PM) groups regarding current industry trends and customer feedback.
• Maintain above average knowledge base and skill set in the functionality and demonstration of all system features for OverDrive/Switchers.
• Develop demonstration techniques, methods, and materials for use by other demo staff.
Training
• Perform on-site, off-site, and online/remote customer training.
• Maintain training equipment, assist with set-up and prepare/test gear prior to training sessions.
• Assist in the development of Switcher customer training methods, materials, and techniques.
• Provide feedback to the Switcher Product Management on product operation, features and roadmap.
• Participate in the review process for upcoming software feature lists.
• Champion customer needs, notably operational features, roll-out and training methods as well as future feature requirements.
• Actively participate in Ross’ user forums, lead key discussions, and assist Switcher users.
Who you are:
• Minimum of 5 years of combined sales, sales engineering, and pre-sales experience.
• Record of achievement and technical solution expertise in a comparable role.
• Understanding of the Broadcast/Media Technology Market (Live Production and/or SI experience is an asset).
• Creative problem-solving abilities.
• Excellent communication and presentation skills.
• Ability to work cooperatively with all company departments.
• Existing knowledge and use of Ross Video products (preferred).
• Strong knowledge of industry-standard protocols and best practices.
• Advanced skill set in using Visio.
• Proficiency in both desktop and server networking.
• Strong knowledge of Microsoft Office Suite.
• Experience working with CRM tools
• Fluent in English & French required, any additional language is a bonus.
Bonus points if you have the following:
• Minimum of 5 years’ experience in training required.
• Previous experience of working with Automation/switchers at a programming level – Ability to code and build a show – Custom Controls etc.
• Excellent communication and presentation skills.
• In-depth knowledge of gallery workflows, production, customer n