Manager, Product Experience, Destination Experiences

This position is on – site in our Royal Caribbean Headquarters 1050

 

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

The Royal Caribbean Group’s Celebrity Onboard Revenue Operations Team has an exciting career opportunity for a full time Manager, Product Experience, Destination Experiences reporting to the Director, Destination Experiences

 

Position Summary

 

The Manager, Product Experience on the Destination Experiences team is accountable for developing the long-term strategy and action plan for delivering over 3000 tours to the brand’s guests. This will entail creating the product positioning and communication plan for all destination experiences, as well as the model for how the brand partners with third party tour operators. Additionally, the role will entail creating a strategic plan to deliver various destination focused products that are not only revenue optimal, but also enhance the overall guest experience.

 

Celebrity’s guests always expect exceptional service and a seamless experience whether on our ships or at the destination. The Manager will help achieve this by evolving the way in which this experience is delivered, from when guests are searching for their vacation to the second, they get back on the ship from their tour. This will include various projects from guiding the creation of digital tools to working with our operational teams on the best way to improve guest experience.

This Manager will be part of a high-performing team responsible for one of the top producing revenue-generating businesses for the brand.  Reporting to a Director or Senior Director of Destination Experiences, the Manager of Product Experience will lead a small team of direct reports. The ability of this individual to drive decisions and deliver results through effective strategic planning, communication skills, process expertise and project management will have a considerable impact on the success of the brand’s long-term destination experience revenue-generating business. 

 

Essential Duties and Responsibilities

 

• Recommend the long-term product strategy for execution and delivery as it pertains to shore excursions and cruise and land packages.
• Develop holistic product positioning framework for all offerings under Destination Experiences.
• Manage the process of how all guest facing tour descriptions are structured, written and presented.
• Develop the model and standard operating procedure for various products including but not limited to Hop on/Hop off Pre/Post Cruise Tours and Overnight Experiences.
• Manage the long-term agreement framework for all existing and new operators and partners.
• Collaborate with various internal stakeholders, conducting research and analysis, identifying new opportunities, engaging new external partners, and delivering a thorough competitive assessment that will establish the