Director of Food Service

Director of Food Service

Welcome to Gelson’s! For over 70 years, Gelson’s has served Southern California shoppers with an enthusiasm for food of the highest quality. Our commitment to quality, selection and exceptional service sets us apart. We strive to exceed our customers’ expectations with every visit, and we take pride in creating a positive shopping experience.

We are currently searching for a Director of Food Service who will be responsible for overseeing all aspects of the food service operations within our grocery store, including in-store kitchens, prepared foods, bakery and other fresh-made offerings. This role ensures the highest standards of food quality, safety and customer service. You will lead the development and implementation of strategies to optimize operations, improve product offerings, and align with company goals.

The ideal candidate has experience managing food service within a grocery retail food environment or high-volume service deli kitchens.

Come join the Gelson’s team and help us continue our tradition of excellence in grocery retail.

Why Work with Us:

• You'll be at the forefront of the industry, representing our brand and providing strategic direction for all in-store Service Deli Kitchens and Bakery operations.
• Embrace a culture of growth, learning, teamwork, and success with mentorship opportunities.
• Be a key player in shaping and executing our departmental strategy, contributing directly to the company's vision and goals.
• Enjoy a dynamic role with diverse responsibilities that keep you engaged and excited.
• We are a certified best place to work located in beautiful Southern California, offering a vibrant work environment and a supportive team.

Benefits:

• We offer competitive wages
• Generous employee discounts
• Exceptional benefit programs and a strong retirement plan
• Opportunities for career growth and development

Responsibilities:

The Director of Food Service is responsible for leading all aspects of the in-store Service Deli Kitchens and Bakery departments, ensuring operational excellence, financial performance, and a superior customer experience across all locations. This individual will oversee the development and implementation of strategies to optimize operations, improve product offerings, and align with company goals. Reporting directly to the Vice President of Fresh Foods, this role will guide a dynamic team to ensure consistent execution of initiatives, adherence to food safety standards, and alignment with organizational values. A key responsibility will be developing innovative solutions to enhance customer satisfaction while maintaining operational efficiency.

Essential duties include:

• Provide strategic direction for all in-store Service Deli Kitchen and Bakery operations across stores, ensuring adherence to company standards.
• Conduct regular evaluations of departmental performance, identifying opportunities for efficiency and innovation.
• Establish and maintain protocols for recipe adherence, food safety, and cleanliness.
• Develop and manage the department’s budget, identifying cost-saving opportunities without compromising quality or service.
• Collaborate with the finance team to review and analyze profit and loss statements, labor expenses, and inventory costs.
• Create long-term strategies to drive revenue growth and improve gross margins through effective merchandising and product innovation.
• Lead efforts to enhance product offerings by researching and implementing new menu items and bakery products.
• Develop merchandising strategies to showcase products in a way that maximizes appeal and drives sales.
• Partner with the Marketing team to promote seasonal and specialty items.
• Oversee the Food Service Buyer and other department personnel.
• Foster a culture of collaboration, innovation, and accountability within the Food Service team.
• Lead training programs to develop skills across the department, focusing on operational excellence, customer engagement, and food safety.
• Maintain a customer-first mindset, ensuring products meet the highest standards of quality and presentation. 
• Regularly analyze customer feedback to identify opportunities for improvement and ensure customer satisfaction.
• Collaborate with Store Directors, Field teams and department managers to address customer concerns effectively and proactively. 
• Ensure all Kitchen and Bakery operations comply with local, state, and federal health and safety regulations.
• Conduct regular audits to maintain high standards for cleanliness, food handling, and product quality.
• Implement quality control measures