Patient Navigator, Full time, Days - AMG Hematology/Oncology - Morristown, NJ

Patient Navigator Overview:

A Patient Navigator plays a critical role in guiding patients through the complexities of the healthcare system. This position requires a strong understanding of medical terminology, insurance processes, and electronic medical records, with experience in Epic being highly beneficial. Patient Navigators must demonstrate excellent organizational, communication, and interpersonal skills to effectively coordinate care, relay information between providers and patients, and address any barriers to treatment. The ability to multitask, prioritize responsibilities, and remain composed under pressure is essential. Above all, a commitment to patient-centered care and a dedication to service excellence are fundamental to success in this role.

Principal Accountabilities: (including but not limited to)

• Serve as the first point of contact for newly referred oncology patients.
• Coordinate and schedule initial oncology consultations, diagnostic procedures, and follow-up appointments.
• Initiate and obtain insurance prior authorizations for oncology-related services (e.g., imaging, procedures, infusions).
• Collaborate closely with physicians, nurse navigators, schedulers, and financial counselors to ensure timely access to care.
• Communicate with patients to review upcoming appointments, documentation needs, and insurance approvals.
• Maintain accurate documentation in the electronic medical record (EMR).
• Monitor scheduling timelines and insurance authorization status to prevent delays in care.
• Identify and escalate barriers to care such as insurance denials, scheduling conflicts, or transportation needs.
• Participate in oncology care team meetings and patient case reviews as needed.

Schedule:

• Full time, Days
• Monday – Friday
• 8:30am – 4:30pm 

Required:

• High school diploma or equivalent required

Preferred:

• Associate or bachelor’s degree preferred.
• Minimum 2 years of experience in a healthcare setting, preferably in oncology or a related specialty.
• Certification in healthcare navigation or patient access (preferred).
• Prior experience in scheduling, insurance verification, and prior authorization processing strongly preferred.

Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time.  We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.

Our integrated network offers seamless access to Atlantic Health System’s entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health System, several of our practices offer urgent care and walk-in services.

In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible