IT Technical Support Engineer

ABOUT THE ORGANIZATION
Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter
 

IT Technical Support Engineer - Wilmington, DE

The IT Technical Support Engineer requires a detail-oriented candidate with excellent analytical skills as well as relatable communication and knowledgeable technical aptitude. The ideal candidate will have a strong technical background in IT infrastructure, including networking, systems administration, and cloud services.  In this role, TSE will provide technical end-user support for a variety of client systems assisting with user administration, Office 365 and other application support, software & hardware support, remote connectivity & network support.  This is an opportunity to assist our workforce in their work with a variety of software & hardware tools.

 

Responsibilities:

• Provide professional customer service along with knowledgeable technical support to internal stakeholders.
• Troubleshoot infrastructure issues and implement solutions to enhance our IT environment's reliability and performance. 
• Support technologies such as Windows client PCs, network File servers and Print devices to maintain Corporate IT standards and policies.
• Act as IT subject matter expert for the local site and liaison to rest of the IT department for related areas of support.
• Knowledgeable on the installation and use of computer hardware, such as printers (both network and personal/home), web cams, multiple screen set ups, etc. key software.  Prior experience with Microsoft Office 365 suite: Word, Excel, PowerPoint, Outlook, Teams is essential.
• Investigate, research, and recommend solutions requested by stakeholders. 
• Diagnose hardware for repairs and recommend and implement replacements within IT policies and standards.
• Assist users with accounts and passwords.  Prior experience with Active Directory Management is required.
• Collaborate between IT and OT and Manufacturing System Engineers regarding support of product manufacturing systems ensuring highest availability and up-time.

 

Education & Experience:

• BS Degree in Information Technology, or related field.
• 3+ years experience in IT infrastructure support, preferably in a corporate environment.
• Strong knowledge of networking concepts, protocols, and technologies (TCP/IP, DNS, DHCP, VLANs, etc.).
• Experience with Windows server administration.
• Familiarity with virtualization technologies (VMware, Hyper-V, etc.).
• Experience with cloud services such as Azure, AWS or Google Cl