FINRA Certified Service Representative (Remote)

Job Description:

DXC Technology (NYSE: DXC) empowers global companies to operate their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Many of the world’s largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Discover more about our commitment to excellence for customers and colleagues at DXC.com.

At DXC, we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions.

Our DXC Insurance Services support clients in optimizing and transforming operations, reducing costs, and building agile channels for growth. Leveraging our people, technology, and best practices, we improve and automate complex business processes across middle and back offices—while enhancing customer experience transformation

Registered Representative - Analyst I- FINRA Required

Essential Job Functions-

·       Provides service via inbound contact center /telephones and responds to highly complex customer questions and/or escalates/ refers call or service request to appropriate personnel.

·       Research customer inquiries and responds to appropriate parties in a timely manner.

·       Perform account updates/Maintenance, processes requests and updates account history with results of inquiry to include proper documentation.

·       Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements as needed.

·       Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information as needed.

·       Interfaces with team members, management, and customers in reference to customer service issues.

·       Supports escalation and resource calls and research and resolution work from front-line and back-office admin teams as assigned.

·       Supports service recovery activities in managing multiple client call remediation and Voice of the Customer (VOC) survey feedback and escalations as assigned.

·       Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. - Continuous improvement activity

·       Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.

·       Support QA function for general service teams and enhanced QA review required for FINRA registered associates performing transactions on products with Variable investment feature (FINRA governed) as needed/assigned.

Basic Qualifications

·       High school diploma or G.E.D.

·       Two or more years of customer service or other telephone experience-Experience must include financial/investment/insurance or banking that required FINRA certification-

·       Experience working with organizational functions and personnel

·       Experience working with fax machines, computer software, and telephone technology

·       Experience wor