Call Center-Based Patient Intake Trainee (Greenbrook)

About Us: Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.

Call Center-Based Patient Intake Trainee Program. Apply for our 6‑Week Paid Training Program with Potential for Full-time Employment

We are excited to offer a 6-week, paid Patient Intake Training Program designed to develop the next generation of Patient Intake Specialists!

This structured program provides comprehensive training in patient engagement, scheduling, communication, and healthcare operations - equipping trainees with the skills and confidence needed to support patients seeking care. Trainees who successfully complete the program and meet performance expectations may be offered full-time employment.

What You’ll Learn

Throughout this six-week program, trainees will participate in:

• Structured learning modules covering patient intake workflows and systems
• Hands-on practice with real world application
• Shadowing opportunities with experienced Patient Intake Specialists
• Regular feedback & evaluations designed to support your success

You’ll gain the foundational knowledge needed to excel in a patient-facing administrative role and prepare for potential full‑time employment.

Program Details

• Length: 6 weeks paid training
• Pay: $18.00 USD per hour
• Training Schedule: 40 hours per week, Monday–Friday, 8:00 a.m.–5:00 p.m. (training period).
  Please note: If hired full‑time, schedules may vary and will include two Sundays per month (10am-3pm), with an alternate day off provided in exchange.
• Employment Type: Temporary during training; potential for full-time employment dependent upon performance and successful completion of the program.
• Pay Frequency: Semi‑monthly

What Happens After the Program?

Trainees who successfully complete the program and meet performance expectations may be offered full-time employment as a Patient Intake Specialist.  Please note: Participation in this training program does not guarantee full-time employment.

If hired full-time, employees receive:

• Pay increase to $18.50 USD per hour
• Eligibility for paid vacation & sick time (accrual basis)
• Health benefits & 401(k) match (eligible first of the month after 60 days)
• Pay increase to $19.00 USD per hour after a successful 90-day introductory period

What We Expect From You

• Reliable attendance and punctuality
• Active engagement throughout training
• Professionalism and respect for patients and team members
• Strong comprehension and application of training materials
• Adherence to company policies and confidentiality guidelines

What You Can Expect From Us

• A clear, well-structured training curriculum
• Mentorship from experienced team members
• Hands‑on support in developing your skills
• Frequent check-ins to help you track progress

Ideal Candidates Have:

• A positive, compassionate attitude
• Strong communication and interpersonal skills
• Call center or customer service experience with demonstrated phone proficiency is strongly preferred
• Motivation to learn and grow
• Interest in a healthcare administrat