Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve. 

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X. 

Summary:

This Sr. business analyst role will provide analytics support for a Customer Loyalty department, plus lead multiple strategic initiatives. The analytics role utilizes SQL and Tableau and is a blend of data and strategy. You will be part of a 10-person analytics team and have your own area of ownership. This role is onsite in Lindon, UT 3-5 days a week and can be remote on other days, subject to current company policies.

Primary Responsibilities:

• Own a suite of reports and Tableau dashboards
• Optimize the Loyalty department’s strategies to create $1M+ in cost savings or revenue generation
• Lead strategic projects to increase service revenue and reduce spend, while also improving the overall customer experience
• Partner with Director and VP level leaders of our 3,000+ person contact center team that handles over 10M calls annually. Apply a data-driven, consulting approach to drive real change.
• Partner with Technology teams in identifying and managing new and existing sources of enterprise data

Required Skills:

• 3-5 years minimum of full-time experience with SQL
• Able to work onsite in Lindon, UT at least 3 days a week
• We also value other applicable experience in consulting, analytics, statistics, project management, or operations
• Diverse thinking. Our team foundation is safety and trust. We want you to bring your whole, unique self to the team and we will win together
• Critical thinking skills. Identify trends in Vivint customer purchasing and payments and develop creative solutions to specific problems
• Communicate clearly and concisely. Turn complex data into simple stories that drive action
• Vivint Loyalty is a fast-paced technology environment with frequent change. We especially value candidates with:
  • Proven track record of driving meaningful financial or customer experience improvement
  • The mindset to challenge ideas, make data-driven decisions, and think like a consultant

Required Education/Experience:

• Experience with SQL (Snowflake) and Tableau or other dashboarding tools is strongly preferred
• Experience with presentation and graphic storytelling (PowerPoint) to executive audiences

Here are some highlighted perks you should ask us about:  

• Free daily lunch and drinks on site 
• Paid holidays and flexible paid time away 
• Employee/Friends/Family Discounts 
• Onsite health clinic, gym, gaming tables 
• Medical/dental/vision/life coverage & 24/7 Medical Hotline 
• 401(k) + Employer Match 
• Employee Resource Groups 

WORKING CONDITIONS:   

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

SAFETY: 

We enforce a safety culture whereby all employees have the responsibility for continuously developing and