IT Manager

Description

IT Manager 

100 % on-site M-F, Fall River, Massachusetts

About the Opportunity

Are you an IT leader who loves solving problems, coaching teams, and making technology an advantage for the business? We’re looking for an IT Manager to guide our small but growing team, streamline IT operations, and partner with leadership on technology initiatives that impact the entire organization.

This is a hands-on leadership role where you’ll balance daily operations with longer-term projects, ensuring our systems are reliable, secure, and scalable. If you’re energized by creating structure, driving accountability, and mentoring a team while still rolling up your sleeves when needed, this is the role for you.

What You’ll Do

Lead & Coach the Team

• Manage, mentor, and develop a team of 2–4 IT technicians.
   
• Provide scheduling, coaching, and performance feedback.
   
• Foster a collaborative, solutions-first culture.
   

Keep IT Operations Running Smoothly

• Oversee the service desk and ticket flow in our RMM system (NinjaOne, ConnectWise, Datto, etc.).
   
• Ensure tickets are triaged, prioritized, and resolved within SLAs.
   
• Maintain asset inventory, SaaS licenses, and endpoint compliance.
   

Drive Projects & Initiatives

• Translate business goals into actionable IT tasks using ClickUp or similar tools.
   
• Track project progress, manage dependencies, and remove blockers.
   
• Coordinate with vendors and cloud partners for infrastructure/ERP maintenance, cutovers, and escalations.
   

Strengthen Security & Compliance

• Implement and enforce security policies (MFA, access reviews, phishing simulations).
   
• Document exceptions and escalate incidents promptly.
   
• Keep leadership informed with clear reporting on IT health and security posture.
   

Bring Clarity Through Documentation

• Maintain SOPs, knowledge-base articles, diagrams, and process guides.
   
• Deliver weekly status reports covering ticket trends, project progress, and upcoming initiatives.
   

What You Bring

• Experience: 6+ years in IT, including 3+ in support/service desk operations and at least 2+ in a leadership role.
   
• Technical Skills: Windows endpoint management, SaaS administration (Microsoft 365, Google Workspace), networking fundamentals, and hands-on RMM experience.
   
• Tools: Comfort with project management/workflow tools (ClickUp, Asana, Jira, etc.).
   
• Soft Skills: Strong follow-through, ability to keep projects and people accountable, clear communication with technical and non-technical stakeholders.
   

Why Join Us?

• Impact: You’ll have a voice in shaping IT strategy and scaling systems that support our growing business.
   
• Leadership Growth: Build and mentor a capable IT team in a supportive environment.
   
• Culture: Work with a leadership team that values transparency, accountability, and collaboration.
   
• Benefits Package:
   
  • Health, dental, and vision insurance
     
  • Life, AD&D, accident, cancer, and critical illness coverage
     
  • Short & long-term disability
     
  • 401(k) with company match
     
  • Paid time off
     

Ready to Apply?

If you’re passionate about leading IT with both technical depth and people-first leadership, we’d love to hear from you. Apply today and help us keep our technology strong, secure, and ready for what’s next.