Associate Manager, Ecommerce

About us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.  

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.   

About the role

As a member of the US Direct team, this individual will support the Dyson.com Ecommerce organization across Trading and Affiliates. They will own key onsite and affiliate executions that drive traffic, revenue, and conversion on Dyson.com. This role is responsible for supporting promotional and trading campaigns, optimizing end to end trading and affiliate journeys, and ensuring all initiatives are delivered in support of financial targets. 

Business Ownership 

• Leverage Adobe Analytics to optimize affiliate strategy and the dyson.com trading experience, using insights to identify opportunities, inform decisions, and recap performance.  

• Identify and prioritize quarterly testing opportunities across affiliates and dyson.com to drive continual improvement.  

• Monitor inventory levels to inform merchandising decisions and guide affiliate optimizations.  

• Embrace new responsibilities that support the broader purpose of the role, demonstrating initiative and adaptability.  

• Think creatively and proactively to identify opportunities for process improvement and operational efficiency.  

• Anticipate problems, diagnose root causes, and develop actionable solutions.  

• Perform additional duties as required to support business priorities. 

Dyson.com Ecommerce Trading for Dyson.com (65%)  

• Own B-Grade (Refurbished) activations, inclusive of promotion and pricing updates and Refurbished page merchandising in collaboration with Manager, Direct Refurbished Sales. Work with Group digital team on new product builds.  

• Own the Dyson.com Site Search experience via Yext, including keyword strategy, creative strategy, and asset delivery. Partner with the Group Digital Delivery team to brief in banners and assets and develop a scalable search process that ensures consumers are served the most relevant products and content. Manage Yext vendor relationship & financial operations.  

• Support Ecommerce Trading Managers with merchandising strategy that delivers strong CVR and hits financial targets. This role will serve as a secondary resource for A-Grade + Spares & Accessories, to support on pricing, merchandising updates, promotional updates and site QA.  

• Leverage Adobe Analytics to inform merchandising optimizations and opportunities.  

Affiliates (35%) 

• Partner with the Manager, eCommerce Channels & Affiliates to support channel level ecommerce projections and performance planning for Dyson.com.  

• Support day to day operations of the affiliate channel, helping drive channel growth and operational excellence.  

• Collaborate with the affiliate agency to deliver accurate, on time assets that align with Dyson.com’s broader business objectives.  

• Own key operational processes for the affiliate business, including financial operations, quarterly agency planning briefs, and timely communication of all pricing, promotional, new product launches, and SKU updates.  

• Ensure accuracy across all creative assets, placements, and analytics tracking to uphold channel integrity and performance.  

• Partner with Direct Sales to understand product and inventory needs, ensuring aligned and seamless affiliate asset delivery.