Senior Sales Manager, Call Center

MDVIP Overview

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. 

Position Summary

MDVIP is seeking a strategic, people-centered Senior Sales Manager to lead our Call Center Sales team in Boca Raton, FL. This role blends strong sales leadership with operational expertise, motivational coaching, and technology-driven improvement. 

 

This leader is responsible for developing sales strategies, guiding supervisors and agents, implementing incentive programs, enhancing Salesforce and workflow efficiency, and ensuring high-quality interactions across inbound and outbound sales campaigns. 

 

The ideal candidate brings a balance of strategic insight and daily hands-on leadership—someone who can inspire performance, build a culture of accountability and motivation, and consistently deliver results while improving processes and the employee experience. 

Key Responsibilities

• Lead and develop the Call Center Sales organization, including supervisors and direct staff, through individualized coaching, performance management, consistent feedback, and structured training that ensures strong sales techniques, quality service, and understanding of MDVIP’s value proposition. 

• Plan, execute, and continuously refine sales strategies for inbound/outbound campaigns; oversee daily sales operations; ensure team achievement of conversion, quality, productivity, and customer experience goals; and serve as Manager on Duty (MOD) as scheduled. 

• Design and optimize incentive programs, workflows, and processes that motivate daily performance, improve call handling, support employee satisfaction, and enhance productivity, quality, and profitability across the department. 

• Use technology and data to drive improvement, including optimizing Salesforce and telephonyworkflows, identifying digital transformation opportunities, partnering with Workforce Management to maintain efficient staffing levels, and leveraging performance metrics to adjust strategy and guide decision-making.  

Key Competencies

• Leadership & People Development: Inspires teams, builds trust, develops supervisors, and creates a motivating, accountable environment. 

• Strategic Execution: Aligns sales plans, staffing needs, incentives, and operational processes to meet and surpass targets. 

• Analytical Thinking: Interprets sales data, quality trends, workflow gaps, and performance metrics to identify solutions and opportunities. 

• Technology Fluency: Comfortable using Salesforce, telephony tools, and WFM data to streamline processes and improve outcomes. 

• Collaboration & Communication: Works transparently with cross-functional partners and communicates expectations clearly and respectfully. 

• Adaptability: Navigates changing priorities in a fast-paced environment without losing focus on results or team support. 

Minimum Qualifications

• Bachelor’s degree. 

• 10+ years of experience in a high-volume call center sales environment, with 5+ years managing inbound/outbound sales teams. 

• Demonstrated success coaching supervisors and frontline employees, conducting performance management, and handling escalated employee issues. 

• Experience designing and implementing incentive plans tied to behaviors and outcomes. 

• Strong understanding of call center operations, including quality monitoring, training, scheduling, performance metrics, and campaign execution. 

• Proven ability to analyze sales results, identify trends, and modify strategy as needed. 

• Exceptional interpersonal and communication skills, with the ability to lead in a high-performance, customer-focused environment. 

 

Computer Proficiency: 

• Microsoft Office Suite (Excel, PowerPoint, Outlook, Word): Intermediate to Advanced 

• CRM (Salesforce): Intermediate to Advanced 

• Contact Center Solutions (telephony, CMS, reporting): Intermediate 

• Virtual Co