Recruiting Operations Consultant, Managed Services

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. 

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Greenhouse is looking for a Recruiting Operations Consultant, Managed Services to join our team! This role offers a unique opportunity to make a meaningful and widespread impact across Greenhouse's most strategic customers while helping shape and scale a high-impact Managed Services model. 

As a Recruiting Operations Consultant, Managed Services, you'll act as a trusted advisor across a portfolio of complex Enterprise customers, combining hands-on execution with strategic consulting. You'll manage a book of business, lead system and process improvements, and collaborate closely with cross-functional teams to deliver measurable business value. 

This is an ideal role for someone with deep Greenhouse expertise, a passion for operational excellence, and a desire to drive outcomes as scale - all within a fast-growing, customer-centric team. 

Who will love this job

• A trusted advisor – balances consultative problem-solving with hands-on configuration, data hygiene, and in-app support  
• Recruiting Operations expert – enjoys working with top-tier TA teams and can jump into systems and processes to make quick, meaningful improvement
• Systems thinker – translates complex recruiting workflows into scalable, efficient processes using Greenhouse and integrated tools 
• Relationship builder – thrives in customer-facing roles and enjoys fostering long-term partnerships 
• Process optimizer – embraces standardization, documentation, and automation to drive consistent value 
• Team player – excited to collaborate with Customer Success, Professional Services, Product, Engineering, Sales and more to help define best practices as we scale   

What you’ll do

• Oversee a tailored book of Enterprise accounts across industries and varying levels of complexity
• Deliver strategic and tactical work such as system configuration, reporting, structured hiring guidance, job template standardization and more
• Integrate into customer workflows and tools while applying Greenhouse best practices to drive outcomes
• Partner with Customer Success, Professional Services, Product, Engineering, Sales and Support teams to ensure alignment on customer needs and delivery priorities
• Maintain change logs, permission audits, process documentation, and system hygiene for your book of business
• Contribute to department KPIs including renewal rates, NPS scores, verified outcomes and more

You should have

• Greenhouse experience — 5+ years of hands-on work across GHR implementations or in-house administration, ideally with multiple orgs
• Recruiting Operations or Consulting background — proven track record of delivering value in recruiting operation, managed services, or advisory work
• Greenhouse recruiting operations fluency — experience with structured hiring, permissions auditing, reporting workflows, and in-app admin
• Technical problem-solving — skilled in configuration, troubleshooting, and navigating system limitations
• Autonomy and prioritization — ability to manage multiple accounts and deliver high-quality work across competing prioritie
• Communication skills — articulate, proactive, and confident leading calls, presenting to stakeholders, and managing expectations
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked