Connect Financial Success Manager - Revenue Cycle

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

Financial Success Managers (FSMs) are responsible for the overall revenue cycle performance of your Connect sites. They are responsible for attending Epic training for the role, being engaged during revenue cycle implementation for new sites, partnering with leadership during the post live stabilization period, running and monitoring monthly financial performance reports, and meeting at least twice annually with all live sites to review revenue cycle metrics and align on top focus areas.
On an ongoing basis, the Connect Financial Success Manager will run the PB Community Connect Financial Metrics report on a monthly basis to monitor overall financial performance, reach out to Connect sites for follow-up as needed. For sites that use Hospital Billing, review their HB Overview Dashboard or Financial Pulse data. In addition, this role would assist in contract and pro-forma creation and maintenance for future connect partners.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required - Bachelor’s degree in business, marketing, health science or related field.

Work Experience

Required - 7 years of project management experience.

Preferred - Healthcare Revenue Cycle experience

Certifications

Required - None

Preferred - Project Management Professional (PMP) or equivalent (Lean Six Sigma Black Belt, Master Change Agent, or AGILE Project Management)

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications.

• Effective verbal and written communication skills and ability to present information clearly and professionally.

• Excellent judgement, decision making and time management skills.

• Analytical skills and ability to use a logical through process to formulate practical solutions to problems.

• Positive interpersonal skills and ability to effectively and professionally work with people from all backgrounds.

• Ability to travel throughout and between facilities.

Job Duties

• Formulates, organizes and monitors inter-connected projects in conjunction with complex and strategic teams.

• Works in tandem with relevant leadership and executives on decisions and strategies as they correlate to the function’s strategic plan and high visibility projects

• Leads, coaches, and mentors project managers and other staff.

• Develops and supports the control of deadlines, budgets and activities.

• Manages the escalation of high priority risk mitigation and change management.

• Develops and reviews statements of work and high visibility project presentations as needed.

• Supports leadership in resource assignment(s) to projects and aids in the evaluation of project managers.

• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immed