Senior Multinational Client Coordinator

Senior Multinational Client Coordinator

Join us as a Sr. Client Coordinator to grow your career at the forefront of multinational insurance.

Make your mark in Multinational

AIG’s Multinational business is an exciting area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore new opportunities for customers.

Role Summary

External broker and client facing role providing the day-to-day servicing and multinational technical support on an assigned portfolio of Tier 1 and Tier 2 Multinational programs in support of the Multinational Client Executive and Product Underwriter.  This role supports all major Multinational lines of business.

How you will create an impact:

• Coordinate the day-to-day multinational servicing activities throughout the program lifecycle on an assigned portfolio of complex accounts.
• Proactively manage pre-bind activities including:
  • Utilizing available AIG tools and technology, the completion of a comprehensive territorial analysis detailing the multinational regulatory requirements to be included in the quotation document.
  • Collection of any other specific regulatory information impacting the program including tariff and / or minimum rates, mandatory retentions or cessions and any other regulatory matters requiring engagement with the AIG network prior to binding.
  • Promote and drive the adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
  • Assistance with the drafting and collection of facultative reinsurance documentation where required, ensuring adherence to AIG protocols and guidelines.
  • Completion of hand-off documentation to the Multinational Administrator / Multinational Operations for the release of network instructions, including reinsurance and captive structuring, ensuring 100% accuracy and in line with bound program terms.
• Proactively manage post-bind activities including:
  • Monitoring of program implementation to ensure network issues and rejects are addressed effectively and efficiently working in collaboration with underwriting, the Multinational Client Executive, and the AIG network as applicable.
  • Engagement with AIG Reinsurance division to ensure cash-flow guarantees, PPWs etc. are monitored and contractual requirements and performance standards are met.
  • Track performance and escalate where necessary utilizing appropriate escalation channels to ensure documentation is issued within agreed timeframes and premiums are collected in line with AIG payment terms.
  • Provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
• Ongoing account servicing:
  • Address any ad hoc mid-term enquiries including endorsements, certificate requirements or any other administrative or servicing request ensuring engagement with appropriate authority holder for approvals where required.
  • Provide tracking and performance information to underwriting and Multinational Client Executive for inclusion in periodic client stewardship meetings in which you would participate.
• General:
  • Provide multinational subject matter expertise and be an escalation point to support colleagues in respect of multinational program design, territorial information and multinational related problem solving as required.
  • Provide guidance and support to internal stakeholders on the operational process and information requirements for reinsurance placements on multinational programs.
  • Build strong relationships with underwriters and distribution to promote AIG Multinational. 
  • Help support and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.

What you'll need to succeed:

• Commercial insurance experience, preferably client servicing (broker or company background)
• Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes
• Experience working with multinat