IT Strategy & Governance Director

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

IT Strategy & Governance Director

                        

Location

Cleveland

                    

Facility

Remote Location

                     

Department

ITD Division Administration-Information Tech Div

                      

Job Code

T98477

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.     

The Strategy and Governance Director will be responsible for developing maturity and establishing processes to promote business alignment and improved service delivery while maintaining the most effective/efficient use of technology resources. We are looking for an experienced governance professional with a proven track record of establishing and progressively building a governance program in a large complex IT organization. 

A caregiver in this position works 8:00am—5:00pm. 

 

A caregiver who excels in this role will:   

• Develop tactical and operational plans in collaboration with IT leadership for the respective Center of Excellence. 

• Manage and deploy COE specialists to support the needs and priorities of each domain. 

• Manage the overall operations of the COE to improve costs, performance, and end-user satisfaction. 

• Serve as the business relationship partner between the domain and COE. 

• Manage work within functional areas, support, end-user service, and operational activities within the COE. 

• Coordinate the implementation of enterprise-wide information technology support related to respective COE. 

• Audit the implementation, delivery, and standard of services performed through the COE. 

• Manage team to ensure quality hiring, performance management, training and skill development, and employee engagement efforts.  

• Develop and administer systems area policies and procedures. 

• Provide quality information systems and customer service to the user community. 

• Provide project status updates and resolve issues to meet project deliverables and deadlines. 

• Support the execution of agile practices throughout COE in partnership with Domain Advisor. 

• Build operating and capital budgets, review finances on a monthly basis, disclose reasons for variances to leadership, drive efficiencies in the business, and achieve all financial goals. 

• Other duties as assigned. 

 

Minimum qualifications for the ideal future caregiver include:   

• Bachelor's