Pharmacy Clinical Liaison

Clinical Liaison, Specialty Pharmacy Operations 

Pharmacy: South Central Specialty Pharmacy

SUMMARY

Primary responsibilities are to work in partnership with the health system client and to serve as the Clinical Pharmacist of Specialty Medications. This position will also provide support to the on-site Pharmacy Team by providing a “hands-on” approach in problem-solving situations that arise in the natural course of business with the ultimate goal of providing total quality patient care. You will be challenged by navigating and improving the specialty patient journey, staying up to date with new drug launches, and implementing clinical programs to support providers' teams.

 

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analyzes and captures new prescription resources and works in collaboration with each specialty clinic location’s decision-makers in an effort to grow and expand the business.
• Expert in the areas of specialty pharmacy including REMS products, oncology, hematology, and rheumatology.
• Experienced in a specialty pharmacy accredited environment (i.e. URAC/ACHC).
• Reviewing patient clinical programs and specialty processes to ensure the pharmacy is meeting accreditation requirements.
• Identifies potential areas of expansion within the clinics and searches for ways to increase efficiency and reduce or eliminate obstacles for the providers.
• Enrolls specialty patients into the program by assisting with the recruitment of patients to ensure the best possible clinical outcome.
• Works closely with patients to support them for the life of their therapy to help them achieve the best clinical outcome throughout their therapeutic journey.
• Coordinates clinical projects, assisting with formulary decisions when necessary, and ensuring billing compliance and revenue capture.
• Assists in working to prevent and/or resolve drug-related issues, and provides drug information to patients, physicians, nurses, and other healthcare professionals.
• Ensures the Pharmacy is meeting Omnicell Specialty Pharmacy Services’ standards based on Service Level Agreements with regard to metrics.
• Builds and maintains positive relationships with internal stakeholders by ensuring appropriate and timely communication between the client and Omnicell Specialty Pharmacy Services.
• Develops and maintains an escalation protocol on situational-specific matters that encompasses the understanding of when it is appropriate to involve the Regional Director of Pharmacy Operations.
• Documents, tracks, and follows up on critical action items on a daily basis.
• Works closely with the Quality Team to ensure maintenance and completion of clinical and operational audits.
• Ensures consistency and accuracy of clinical and operational documentation within the pharmacy's dispensing and patient management systems.
• Reacts quickly to a range of issues, varying in complexity, and treats them at the appropriate level, identifying early the constraining factors that are unspoken and unseen.
• Addresses escalated complaints and resolves issues.
• Applies good business process techniques and manages execution through key performance metrics and indicators.
• Performs duties in accordance with established SOPs and aligned with the core values of the company in the best interest of our clients.
• Performs other duties as assigned.

 

EDUCATION AND EXPERIENCE

 

Basic Requirements: 

• Pharm.D. or BS Pharmacy degree from an accredited college of pharmacy. 
• Pharmacist license current and in good standing in MS.
• Successful completion of state pharmacy board examination. 
• Maintains continuing education requirements. 

 

Preferred Qualifications:

• Three to Five years’ experience working within a specialty pharmacy clinical role with an emphasis on clinical program management, patient counseling, provider communication, and managing limited distribution products 
• Three to Five years’ experience in the practice of pharmacy in a lead role, and one year of experience working with a patient management program.