ES Business Analysis Manager

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Job Category

Employee Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Business Analyst manager is responsible for the identification, analysis, and implementation of process improvements and transformation, supporting the data, business and back-office processes for HCM. You will play a pivotal role in aligning business goals with process and technology solutions and providing actionable insights to drive efficiency and innovation. This global role is a key agent in technology transformation aligned to maximum business impact and operational efficiency.

Process Transformation & Solution Design

• Lead the identification and assessment of opportunities for process transformation.
• Partner closely with ES global operations and support teams as well as compliance and legal to prioritize initiatives and projects.
• Develop and implement strategic plans for process and technology improvements.
• Oversee the development of comprehensive and clear requirement specifications.
• Liaise between BT and teams outside of ES global operations for enhancement requests, supporting with requirements gathering as appropriate and advising on prioritization for business impact.
• Review and validate requirements to ensure alignment with business goals.
• Partner with the change management team to implement change management activities with workstream teams by authoring communications, creating enablement materials, or delivering training (as needed) through the use of change management tools to drive project adoption.
• Partner with PMO to enable project objectives, prioritize responsibilities, delegate tasks, execute project deliverables, identify risks, and track and measure successful completion for functional workstreams.

Requirements and Key Skills

• Curious, flexible and a dedicated problem solver. Listening and learning is key
• Must be a self-starter, highly motivated, able to shift directions quickly when priorities change and deliver against tight deadlines
• Proactive and forward thinking attitude and creative problem solving ability
• Experience facilitating and leading process / requirements building & design workshops
• Strong ability to elicit needs and partner with delivery teams to translate into pragmatic solutions.
• Exceptional problem-solving skills with a passion for employee experience, data, process definition, technology enablement and continuous learning
• Ability to adapt to change and provide stable support system to team and stakeholders

Requirements: Education & Experience;

• Bachelor's degree in Business Administration, Information Technology and/or HR related
• 5-7 years experience in Business Analysis / Project Management Roles, Previous people management experience preferred but not required
• Knowledge of Workday HCM and Salesforce Platforms (preferred but not required)
• Process Improvement training and experience
• Change Management training and experience
• Results-driven, solutions-oriented, and comfortable in a fast-paced environment with competing priorities

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Posting Statement

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