RESPONSIBILITIES:

The Segment Resource Director will provide strong organizational, operational and process leadership, including the following focus areas:

• Implement Daily management strategies to essential responsibilities.
• Lead project support sourcing activities with a team of sourcing professionals focused on Field Services Activities.
• Manage overall Ind’l Field Service org budget including cost and hours liquidation, as well as Sourcing budget deflationary and cost predictability strategies.  
• Create and manage the development of the staffing plan for upcoming Outage seasons aligned to the S&OP process 
• Coordinate GE, affiliate and vendor resources to achieve staffing plans that ensure success of outages 
• Develop software solutions in concert with GE Digital/IT to improve the staffing process and drive simplification 
• Resolve Field Services staffing-related Non-Conformance Reports (NCR) and implement solutions 
• Develop and maintain and update resource utilization metrics
• Maintain supply and demand projections to ensure adequate staffing levels to meet customer commitments 
• Run “what if” scenarios for emergent and changing needs 
• Manage a team of direct reports that includes Field Engineering, Technical specialist, and resource management staff
• Own standard monthly operating rhythms with matrixed region resource teams and with Service Line leader … covering resource management performance / metrics
• Develop and manage resource capacity and utilization in alignment with commercial team and S&OP demand process inputs
• Develop strategies and processes to recruit, train, retain, and develop TFAs in the Industrial business.
• Prioritize resource allocation decisions between business segments during peak fulfillment cycles
• Drive process standardization across global tooling footprint, including kitting processes, rate structure, key metrics and KPI’s
• Set strong culture in Field Services organization that prioritizes People Leadership, empowerment, and employee growth and development

REQUIRED QUALIFICATIONS

• Bachelor’s degree from an accredited university or college in Operations, Engineering, Management or related field (Or a High School Diploma / GED with a minimum of 7 years of Field / Operations experience, in Power Generation installation or maintenance)
• 10+ years of combined experience in project management, operations, field services, engineering, or other related fields
• 5+ years of experience in Energy Services industry
• Ability to travel regularly (25%)

DESIRED CHARACTERISTICS

• 3+ years of people leader experience
• Ability to represent the company towards customers, partners and other stakeholders.
• Ability to interface effectively with all levels of the organization as well as organizations outside of ServiceCo and understand the internal and external ecosystems.
• Engages the staff to contribute/lead as one team.
• Creates a climate in which people are motivated and engaged to help the organization achieve its objectives.
• Ability to lead, influence, motivate and coach diverse teams to achieve a unified goal.
• Strong business and financial acumen, demonstrates and drives accountability.
• Strong customer service mindset, ability to connect strong operating performance to customer fulfillment and overall business performance.
• Holds self and others accountable for the demonstration of the identified culture promis