Patient Registration Clerk - Patient Registration - Per Diem

Position Summary:

Registration clerks are responsible for obtaining patient demographic, insurance and financial information including but not limited to performing scheduling, registration, patient pre-admission and admission, reception, and discharge functions.

Registration clerks also must employ proper, compliant patient liability collection techniques before, during and after the date of service.  Escorting of patients/visitors to appropriate areas, or obtaining, wheelchair, etc.  Arranges for patients to speak with financial counselors if needed.  Registration clerks also ensure medical necessity checks/verification which may be in the form of authorization requests or advance beneficiary notification forms.

Insurance authorization/notifications may or may not result from an automated tool which can include inpatient, or outpatient scheduled or unscheduled hospital charges.

Education, License & Cert:

• Associate degree in health care, Finance or related area.  In lieu of degree, two (2) years' experience is required in Front Office Assistant, Registration, Insurance Verification, Scheduling/Call Center, or Banking. 
• Working knowledge of medical terminology required, with a medical terminology course completion.  
• Proficiency with office computer software including Microsoft Word and Excel required.  
• Must possess an abiding commitment to basic ethical and legal principles, including familiarity with HIPAA and Protected Health Information.

Experience:

• Excellent communication skills.
• Must have proven clerical skills, including typing, filing, scanning, with the ability to communicate with the public, doctors, nurses, and patients.
• Proven ability to work with computers, electronic devices, telephones, electronic web sites, and fax machines.
• Working knowledge of Medical Terminology.
• Familiarity with various insurance plans, which includes passing a basic insurance identification test.
• IDX/EPIC experience is beneficial specifically in registration and/or scheduling. 
• Per diem positions require a willingness and ability to work various days/times and be available with limited advanced notice.

Essential Functions:

Service

1. Communicates and demonstrates a professional image/attitude for patients, families, clients, coworkers, and others.
   1. Adheres to applicable dress code.
   2. Adjusts personal schedule to meet unit needs when requested.
   3. Protects patient confidentiality at all times.
2. Communicates professionally with various publics as evidenced by customer/client satisfaction. Provide patient and family education on specific requirements of procedure and/or test.
   1. Effectiveness of education measured by peer input, family verbal feedback and patient satisfaction surveys.
   2. Favorable attitudes and motivation toward the procedure/test are evidenced by positive patient satisfaction surveys.
   3. Educational methods are adapted to meet patient and family education needs.

People

1. Adhere to policies and practices of applicable, entity facilities and Guthrie Corning Hospital Emergency Room & Registration Department specific policies, while being familiar with and acts according to contents of applicable professional code, employee/handbook, unit Policy & Procedure and hospital policies.
2. Maintain competency, licenses/certifications, and memberships in applicable professional organizations as required by departmental guidelines.
   1. The competency/skills assessment is satisfactorily completed annually.
   2. Applicable licenses/certifications and memberships are current
3. Participate in monthly department meetings while attending meetings and offering ideas/solutions in problem solving situations/activities regarding the program.

Quality

1. Participate in performance improvement activities.
   1. Attends scheduled unit quality meetings as assigned.
   2. Uses reports/data to improve quality of care delivered.
2. Collect quality review data assigned and submit data as requested.
3. Complete assigned tasks or other duties as requested.
4. Participate in complete annual mandatory in-services, department and hospital safety activities.
   1. Attends meetings and completes assigned duties as requested.
   2. Adheres to safety standards for staff and patients and encourages compliance by others.

Growth

1. Contribute to client relations and marketing activities, co-workers, patients, family members, visitors, and other guests.
   1. Attends and participates in community educational/promotional activ