Cross Functional IT Support Supervisor

Title: Cross Functional IT Support Supervisor

Employee Classification: Cross Funct IT Supp Supervisor

Campus: University of North Texas

Division: UNT-Information Technology

SubDivision-Department: UNT-Enrollment Operations

Department: UNT-Administrative IT Services-150100

Job Location: Denton

Salary: $67,049.60

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.   We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.   Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

Administrative Information Support Services (AITS) is uniquely positioned to support the University's mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

Position Overview

This position serves an operational role that manages and maintains: security cameras, servers, desktops, networked devices, and other IT efforts by the Administrative Information Technology Services team and supported areas. Responsibilities include: IT personnel management, technology deployment, system administration, IT collaboration, coordination, architecting, project management, and appraisal. This position directs day-to-day operational management, deploys and maintains IT devices, supports user issues, IT policy enforcement, and serves backup and on-call roles for the areas of direct operational responsibility.

Minimum Qualifications

Bachelor's degree in related field and four years of related computing work experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Prior experience with specific systems, equipment and software may be specified as needed by the department. Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments. Ability to supervise and train subordinates. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain, and utilize technical and applications-oriented information.

Preferred Qualifications

The preferred candidate will possess the following additional qualifications: Knowledge and experience supporting security and surveillance systems. Practical experience with PowerShell scripting and automation. Knowledge and experience with desktop IT support and troubleshooting networked IT devices. Knowledge and experience with Windows Server operating systems and Microsoft SQL Server. Considerable experience developing both technical and end user support documentation and training. Experience working with third-party vendors to meet business needs. Experience collaborating with cross campus departments in a Higher Education environment. Previous experience with IT security configuration and implementation. Strong written and verbal communication skills. S