Salesforce Technical Manager

Role Summary:The Salesforce Technical Manager is a highly visible, hands-on leadership role responsible for the design, development, and delivery of scalable, enterprise-grade Salesforce solutions. In addition to deep technical expertise across the Salesforce platform and ecosystem, this role demands strong program management skills, cross-functional collaboration, and vendor oversight. The ideal candidate will lead a globally distributed development team—including offshore resources —while partnering with business stakeholders to ensure that technical execution aligns with Topgolf’s strategic objectives. Success in this role requires a combination of Salesforce mastery, Agile leadership, and the ability to manage & deliver complex initiatives.Key Responsibilities:

• Lead the Salesforce Operations team supporting Topgolf Event Sales Salesforce platform serving 1200+ users for 100+ Venues across US and UK.
• Manage and mentor a distributed Salesforce development team, with a focus on effective offshore collaboration, knowledge sharing, and delivery consistency
• Serve as the primary liaison between technical teams and non-technical stakeholders, translating complex system requirements into actionable project plans and clearly communicating technical solutions
• Facilitate Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives to foster collaboration, transparency, and continuous improvement
• Oversee project progress and performance, proactively identifying risks, resolving blockers, and ensuring delivery within scope & timelines
• Coordinate with developers, testers, and product owners to ensure features are delivered with high quality and in alignment with stakeholders requirements
• Apply a deep understanding of CRM principles (Sales, Service, Experience Clouds) and best practices to design scalable, user-centric Salesforce solutions that align with Sales business objectives
• Translate business needs into technical specifications using strong analytical and problem-solving skills
• Champion Agile methodologies and lead technology implementations for enterprise-scale environments
• Ensure adherence to platform governance, coding standards, and CI/CD best practices
• Support integration efforts with key platforms (POS, reservations, loyalty programs, etc.) using Mulesoft or similar technologies
• Communicate effectively with internal teams, clients, and cross-functional stakeholders at all levels, fostering alignment and shared understanding across departments

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field required
• 10+ years of experience in technology industry in high-growth, fast-paced industries
• 7–10 years of Salesforce experience (Must), with expertise in platform customization, development, and architecture of Sales, Service, Experience Clouds, Marketing cloud experience is nice to have.
• 5+ years of people leadership experience, including managing onshore/offshore development teams
• Proven ability to lead the end-to-end delivery of enterprise Salesforce solutions in Agile environments
• Deep expertise in Salesforce development technologies including Apex, Visualforce, Lightning Components, and Lightning Web Components (LWC)
• Proficient in Salesforce declarative capabilities such as Flows, Workflow Rules, Process Builder, and Validation Rules
• Strong understanding of the Salesforce data model, security architecture, sharing rules, and platform governance
• Experience with integration technologies and middleware platforms such as MuleSoft, and familiarity with REST/SOAP APIs
• Knowledge of web technologies such as HTML, CSS, JavaScript, and frameworks like Angular or React
• Solid grasp of object-oriented programming and design principles
• Experience working in SOX-compliant and highly regulated enterprise environments
• Excellent verbal and written communication skills, with the ability to work across all levels of technical and business stakeholders
• Proven ability to build and mentor high-performing technology teams with a focus on collaboration and continuous improvement
• Experience in B2C, hospitality, or entertainment industries highly preferred
• Passion for golf is Highly preferred
• The candidate must not need any kind of visa sponsorship to work currently or in the future.

Why You’ll Love Working at Topgolf:

• Work on projects that directly impact Events Sales, guest fun and satisfaction
• Collaborate in a people-first, play-inspired culture
• Receive perks like free Topgol