Business Associate

Department:

03050 AMG Hoffman Estates Barrington Rd - Pediatrics: Cardiology

Status:

Part time

Benefits Eligible:

Yes

Hours Per Week:

32

Schedule Details/Additional Information:

0.8 FTE, 4 days a week, 8am-4:30 pm, M-F

Major Responsibilities:

• Performs all job duties under the strictest “Customer Service” standards according to established policies and procedures.
  •     8)Assists patients and patient family members in obtaining appropriate and accurate personal and medical information within the registration process
  •     5)Addresses and handles patient and patient family members according to the specific needs of the patient (i.e. under various conditions/situations such as patients who display signs of illness, patients who are elderly or very young, patients who display signs of medical disability, etc.)
  •     9)Provides accurate price quotations for self-pay and co-pay customers
  •     6)Maintains professional composure and demeanor under stressful situations
  •     7)Directs or escorts patients to service areas if required
  •     10)Promote increased utilization of CHMC services by maintaining customer-focused attitude and responses according to the Mission, Values and Philosophy
  •     1)Performs job duties in such a manner that patient waiting times do not exceed the established waiting time standard of 5-7 minutes
  •     2)Greets and acknowledges patients and family members in a professional and welcoming manner according to established guidelines policies and procedures
  •     3)Utilizes appropriate telephone etiquette
  •     4)Assures patient and patient family confidential information is handled according to established guidelines, polices and procedures
• Perform patient interviews to obtain and document patient demographic and medical coverage information within registration areas
  •     2)Compare and verify provided patient information with system patient information
  •     3)Assures that all patient information is accurately and correctly entered into the patient information system according to established policies and procedures
  •     4)Assures that all required information for “clean claim” billing is accurately entered into system
  •     5)Assures that patient has physician orders for test/procedures
  •     6)Assures that all registration policies and procedures are explained to patient and patient family
  •     7)Assures that all required signatures are obtained
  •     8)Assures that self-pay and co-pay expenses are collected via cash , check, or credit card collection method and documented appropriately
  •     1)Assures patient information is accurate via review of patient identification materials, insurance card/insurance policy materials and support systems (Public Aid, Medicare, Blue Cross, etc.)
  •     9)Assure that patients receive registration packets and that packets are complete
• Perform data collection/quality assurance procedures · · · ·
  •     1)Document required information via manual logs, computer system spread sheets, etc.
  •     2)Participate in quality assurance activities as requested by Department Coordinator or Manager.
  •     3)Participate in trouble-shooting activities and implement corrective action plans as directed by Coordinator or Manager
  •     4)Participate in providing recommendations to Coordinator and/or Manager to improve registration process.
• Perform paperwork according to established policies and procedures
  •     1)Accurately complete 100% of paper work in a timely manner.
  •     2)assure that paper work is filed and/or distributed According to policies and procedures in a timely manner.
  •     3)Assure that computer system paper work is of high quality so that it can be read without problems.
  •     4)Assure required reports are completed in a timely manner and dist