Training Specialist- Front Office Team- CBO

JOB SUMMARY:

The CBO Training Specialist will provide all clerical training for check-in and check-out within all MAHEC clinics. This team member will also support in providing excellent patient care for Front Desk acute staffing needs in each MAHEC clinic.

SPECIFIC RESPONSIBILITIES:

• Conducts departmental orientation and completes checklist for new employees.
• Completing all on-board training for clerical type roles such as check in, check out, and insurance benefits/authorization.
• This role required thorough knowledge in systems Allscripts EHR and PM.
• Other responsibilities include maintaining daily audits on staff workflow and efficiency in order to direct improvements where and when needed.
• Participate in process improvement of new and existing workflows
• Actively embraces and supports divisional and organizational initiatives
• Provides advice, facilitation and training on the development, administration and technical aspects of an organization’s
• Creating monthly reports that show collections have been made and provide an explanation if not.
• Creating training materials and operating manuals
• Receives and evaluates feedback to identify training opportunities and ongoing improvements to departmental programs.
• Assess performance of all locations to ensure they are meeting the needs of our current patients in a timely manner.
• Maintain a high level of professionalism when completing the duties and responsibilities.

This role description is a general description of the essential job functions.  It is not intended to describe all the duties the CBO Training Specialist may perform.

KEY COMPETENCIES:

• Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.

• Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

• HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.  This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.

• Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

• Organizational Values

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

• Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

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