10 - Customer Focused Team Manager 2

General Overview

Functional Area:  OPS - Operations
Career Stream:  CPM - Customer Program Management
Role:  Manager 1
SAP Short Name:  MG1
Job Title:  Customer Focused Team Manager 1    
Job Code:  MG1-OPS-CFT
Job Level:  Band 09
Profile-Holding:  Y
Direct/Indirect Indicator:  Indirect

Summary

Manager of a Customer Focused team within a site. With management guidance, leads all the indirect functions necessary to execute the customer's business some or all of whom report directly to the role. May include direct management of some manufacturing activities. Monitors and reports on the execution of the customer's business within the site within cost budgets, and with direction leads improvements in performance and reduction in cost. Reports to a CFT Manager or Director. Interfaces with customer at an operating level. This job is a first-level manager within a site. Provides direct management to semi-skilled and entry level professional employees performing diverse and/or specialized roles, or employees in more than one function or work group. This includes establishing annual plans/objectives and interpretation of policies related to the functional area. Contributes to policy development. Work is performed within established professional standards and practices. Receives assignments in the form of tasks and goals and follows established processes to meet the goals of the unit. Executes budgets, develops schedules, and enforces policies and procedures. Erroneous decisions or failure to achieve results may have a negative impact on the site's/department's operations, schedules, and/or performance goals. Provides immediate supervision to employees in more than one function or work group, assigning tasks and checking work at regular intervals. Directs subordinates to achieve assignments using established guidelines, procedures, and policies. Makes hiring and firing decisions. Reviews employees' performance and recommends employee compensation; coaches for improved performance and disciplines as necessary. Interacts directly with subordinates and peer groups. Builds strong internal and external relationships that require exchanging of information and providing explanations in a problem solving capacity.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Leads a Customer Focused team within a site.
• Has responsibility for the executing of the business of a customer or small group of customers with guidance from a more senior manager.
• The CFT will include program management and some or all of the following functions reporting either directly or indirectly; SCM (planning and purchasing), engineering, and quality.
• The CFT may include some manufacturing operations, particularly those specialized for the particular customer group.
• With guidance from senior management, ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.
• Is involved in and may lead the creation and implementation of action plans comprehensively to resolve customer issues.
• Is involved in the implementation of continuous improvement in CFT activities using lean and 6-sigma methodologies.
• With guidance, plans, manages and controls CFT performance by implementing direction and priorities. Implements policies and guidelines and evaluates results.
• Advises on availability of appropriate resources, tools, equipment and support to meet customer requirements within the CFT, and advises any issues having these requirements met by site functional leads.
• Monitors performance of business execution using MOR and other appropriate metrics.
• Reports on performance to site management, and may present data to customer
• Reports to management on financial performance of the business.
• Ensures that any financial metrics (Pricing, service billing, ROIC A/R etc.) which are outside contract requirements are identified and actions agreed with CFT and management to resolve.
• Recommends and manages the CFT budget and financial forecast.
• Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
• Selects employees, assigns objectives, reviews performance and makes recommendations on employee compensation.
• Works with functional leads to evaluate CFT member perf