SharePoint Systems Administrator

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Your most important work is ahead.

If this sounds like the kind of environment where you can thrive, keep reading!

Leidos is seeking a SharePoint Systems Administrator to support the National Media Exploitation Center (NMEC). The SharePoint System Administrator will support infrastructure services, operations, and maintenance across multiple enclaves of different classifications with remote administration for server farms located in centralized data centers. The SharePoint Admin shall deploy, operate, and maintain SharePoint services, including load balancing, PKI authentication, and claims-based authentication as well as support site setup, permission management, troubleshooting, and service requests for customers as well as content and knowledge managers.  This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.

This role requires an individual that is technical, customer oriented, and familiar with using SharePoint. This individual should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills.

This is a 100% on-site position. All work must be performed at the customer site in Bethesda at the Intelligence Community Campus.

Primary Responsibilities

• Interacting with customers to handle service inquiries and problems.

• Provide implementation, troubleshooting and maintenance of IT systems.

• Rapidly distinguish isolated user problems from enterprise-wide application/system problems. 

• Identify methods for direct integration with Identity Management (IdAM) technologies.

• Assist users with manual migrations from older SharePoint versions to SharePoint 2019 or SharePoint Online.

• Manage permissions of new and existing site collections and their associated lists, items etc.

• Manage access to O365/M365 applications based on SharePoint technology such as Microsoft Teams, Microsoft OneDrive, and SharePoint Online.

• Conduct searches and purges of data from operational systems as directed by cyber security.

• Help manage asset library, risk database, and business rhythm calendar (Leidos best practice) to enhance situational awareness for stakeholders.

• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.

• Provide follow-up reports (technical findings, feedback, resolution steps taken) for Root Cause Analysis, engineering technical assessment and process improvement initiatives. 

• Support customer requirements in a 24/7/365 mission environment.

• Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to assist with after-hours triage and troubleshooting of common SharePoint problems.           

Basic Qualifications

• Experience with SharePoint technologies to include SharePoint 2013, 2016, 2019 and SharePoint Online.

• Experience with configuring, installing, and securing SharePoint systems.

• Experience with managing SQL clusters in support of SharePoint farms.

• Familiar with patch maintenance for SQL clusters.

• Familiarity with PKI authentication and claims-based authentication.

• Experience with utilizing load balancers such as F5 BigIP Load Traffic Manager or Citrix NetScaler.

• Experience managing M365/O365 cloud offerings such as Microsoft Teams, Microsoft OneDrive, SharePoint Online.

• Experience with patch maintenance for SharePoint farms.

• Experience with routine maintenance processes and willingness to conduct scheduled maintenance during approved maintenance windows.

• Experience with Change Management fundamentals to ensure proper planning, execution, and documentation of changes to the environment.

• Experience with Tier 2 system administration.

• Experience troubleshooting issues in a growing environment.

• Experience with reviews