PARK GUEST SERVICES LEAD

Job DetailsJob Location: PARK - PARK CITY, UT 84098Position Type: Full-Time/Part-Time

Park Guest Services Lead
Utah Olympic Park | Park City, UT | Full-Time

At the Utah Olympic Park in Park City, UT, no two days look the same, and that's the point. As our Park Guest Services Lead, you'll be the first face athletes, coaches, and visitors see, leading tours through a facility that helped launch Olympic careers, and keeping guest services running like clockwork. If you like variety, enjoy people, and want a front-row seat to winter sports, keep reading.

Schedule, Pay & Benefits

Schedule: Sunday–Wednesday, 40 hours/week. The Park runs year-round with special events and holiday traffic, so some flexibility beyond the standard schedule may come up.

Pay: Starts at $21/hour

Benefits & Perks:

Medical, Dental, and Vision coverage
HSA and 403(b) with employer matching
Free friends & family vouchers for tubing, bobsled, and other venue experiences
Discounts on retail, concessions, and sport programs

Why This Role

Few jobs let you introduce guests to a piece of winter sports history while watching developing athletes chase their goals. Your team trusts you to problem-solve as the day shifts: cash handling one hour, guided tours the next. The work is never routine. You might help someone see snow for the first time or watch an athlete register for their next competition, and your leadership shapes every visitor's first impression of the Park.

Job Requirements

Must-Haves:

Customer service experience
Cash handling experience
Minimum age 21
Comfortable working indoors and outdoors in Utah's mountain weather, and staying active throughout the day

Nice-to-Haves:

Experience leading or coordinating a small team's daily duties
Retail, inventory, or nightly deposit experience
Background or education in hospitality
Comfort with POS systems and Microsoft Office

Day in the Life

Your day starts at the Guest Services Desk: opening procedures, the facility schedule, any policy or event updates. Then things move fast. Lead a tour for a family seeing the Park for the first time, process a sport program registration, troubleshoot the POS during a rush, or step in as Manager on Duty. You'll handle cash drawers and deposits, restock retail, answer questions on upcoming events, and jump in wherever the team needs you: parking, ticket sales, the museum. By day's end, you've been a tour guide, a problem-solver, and a mentor to newer staff.

About You at Utah Olympic Park

You thrive when the day doesn't go as planned. You bring Excellence to every guest interaction, family on vacation or athlete at competition. You show Grit when things get busy, juggling the desk, phones, and a tour group at once. You value Collaboration, stepping in for teammates and training new hires. And you feel the Community and Impact behind your work, knowing it supports the athletes and programs carrying forward Utah's Olympic legacy.

Ready to lead a team where every day looks a little different? Bring your customer service instincts and flexibility, and we'll bring the Olympic-sized experience. Apply today through this job posting or visit our careers page: https://utaholympiclegacy.org/careers/

 
Qualifications