Enterprise Customer Experience Specialist

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

The Enterprise Customer Experience Specialist is the primary support point of contact for one or more high-profile Premier customers assisting them with support related aspects, features, and specifications.  The Enterprise Customer Experience Specialist will possess customer-facing skills to forge relationships that represent R365 well within a customer’s environment and drive discussions on incidents, cases, best practices, and risk management to resolve support related issues and challenges to enable a comprehensive solution for customers.  In this role, the Specialist will act as the voice of the customer within R365 to escalate problems and drive prioritization of business-critical needs for our customers.