Senior Manager of Delivery

Overview

The Department of Innovation and Technology (DoIT) is leading the digital transformation of government in the City of Boston. Partnering with every City department, we implement technology solutions that modernize government processes, create world-class experiences for our constituents, and develop tools and practices to create a data-driven approach to City operations. DoIT’s work spans programs that include Infrastructure, Enterprise Applications, Digital Engagement and Services, Data and Analytics, Cyber Security, Emerging Technology, Operations, and Broadband, Cable, and Digital Equity. DoIT is looking for an experienced Senior Manager of Delivery to provide thought leadership and operational enablement for project and product delivery across DoIT. This role will focus on driving alignment across programs and ensuring effective collaboration to achieve high-impact results that consistently center value for Bostonians.

 

As the Senior Manager of Delivery, you’ll play a pivotal role in shaping how DoIT delivers value to its partners and the City. This position offers a unique opportunity to empower teams, design and drive streamlined processes, and foster a culture of proactive planning and continuous improvement. You’ll lead the department’s efforts to manage a dynamic portfolio of projects, connect teams through shared practices, and promote Agile methodologies that enable DoIT to meet the City’s evolving needs.

Responsibilities

Project Portfolio Management

This role will coordinate the department’s project portfolio by setting and maintaining standards across our diverse teams. Through facilitated collaboration of shared processes, you’ll help deliver meaningful results across the organization.

• Develop and maintain a comprehensive, coordinated view of the department’s project portfolio to provide visibility into scoped engagements, dependencies, and alignment with strategic organizational priorities.
• Design, implement, and curate shared standards, processes, and systems for delivery, including but not limited to project scoping, planning, communications, risk management, and budgeting.
• Establish and track delivery metrics and reporting mechanisms to provide actionable insights into project status and portfolio performance.
• Collaborate with department leadership to support a comprehensive delivery strategy that advances Boston’s technology and innovation goals.

 

Delivery Solution Consulting

You’ll draw on your expertise in project and product delivery to co-create solutions that complement each team’s goals and strengths. Solutions will leverage delivery frameworks and technology tools; our current applications (which will change over time) include Google Workspace, Smartsheet, Jira, and Miro.

• Collaborate with diverse stakeholders to translate team delivery needs into digital solutions; leverage available project and product management SaaS applications (e.g., Jira, Smartsheet) to design processes that simplify collaboration and facilitate successful delivery.
• Develop and maintain best practice templates, playbooks, and resources for project delivery.
• Advise and coach teams on how to translate Agile concepts into product delivery artifacts, including guidance for creating visual roadmaps, user stories, backlog refinement practices, Scrum ceremonies, release notes, and methods to incorporate user feedback.
• Facilitate learning opportunities by organizing peer learning sessions, retrospectives, or knowledge-sharing forums to help project and product managers exchange insights, address challenges, and celebrate successes.

 

Strategic Project Management and Managerial Leadership

You’ll play a key role in guiding high-priority projects and cross-functional initiatives by advising on project management best practices, mitigating risks, and ensuring seamless execution. By providing structure, strategic oversight, and managerial leadership, you’ll help teams navigate complexity and support DoIT’s delivery of impactful results.

• Manage a team of special project managers to take on uniquely time-sensitive and/or collaborative projects that require coordination from multiple DoIT teams.
• Coordinate project managers across the department and in other technology organizations. 
• Delegate tasks and responsibilities to team members, ensuring projects are completed efficiently and on schedule. Track progress and provide regular feedback.
• Act as a liaison between the team and senior leadership, communicating goals, expectations, and any important updates.
• Create and review project management artifacts for high-priority projects and cross-functional initiatives.
• Collaborate with service owners and Bus