Customer Account Executive

Date Posted:

2025-08-01

Country:

United States of America

Location:

HCA21: Aerostructures - Chula Vista 850 Lagoon Blvd, Chula Vista, CA, 91910 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance:

None/Not Required

Collins Aerospace, Aerostructures Aftermarket Department is looking to bring on a Customer Account Executive who manages global airline nacelle support needs, responds to customer inquiries, document procedures, collects data, and provides information to customers to resolve concerns. You will work within a high-performance team environment to maintain 24/7 global support, along with account management responsibilities.

This position will be working onsite in Chula Vista
Shift: Sunday – Wednesday, Day-Time Shift – 5:30AM – 3:30 PM
 

What You Will Do

• Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares orders
• Provide customer support for navigation and utilization of our global Spares and Technical Service customer portal
• Communicate with customers by telephone or electronically to provide information about the organization’s products or services, manage customer accounts, and address customer concerns.
• Liaison with both Engineering & UTAS MROs to meet customer needs
• Actively manage and negotiate fluctuating credit situations and timely invoice payments
• Provide periodic reports to management and be responsible for leading real-time problem resolution activities
• Process customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
• Provide references to customers in publications materials and secondary sources of information
• Act as an active participant in a Continuous Improvement team, for the betterment of the organization's processes and quality to both internal and external customers
• Manage and maintain a record of customer interactions or transactions in the ERP System
• Coordinate with provisioning, shipping, and inventory warehouses to expedite or trace shipments.
• Understand and be able to effectively communicate engineering changes to both customer Purchasing departments and Engineers
• Promote products/services to ensure business targets are met.
• Provide after-sales support for client contracts to ensure customers satisfaction.
• Perform duties related to overall customer service and account management.
• Provide support to the sales team with regard to customer concerns and visits.
• Coordinate with sales reps to identify inside sales opportunities.
• Maintain knowledge of UTC organization and products to provide the appropriate information and support to customers.
• Consistently, customer service needs to identify patterns and maintain quality.
• You could be re-assigned to alternate days/work hours depending on business needs
• You will be required to sign up for rotating additional shifts over holidays/weekdays.
• You could be requested to work alternate shifts (up to 12-hour shift); depending on business needs.

Qualifications You Must Have

• Typically requires a University Degree and minimum 2 years prior relevant experience or an Advanced Degree in a related field

Qualifications We Prefer

• Manufacturing processes experience
• Ability to read engineering drawings
• Experience with account management, business processes, distribution, high profile customer support, leading teams
• Microsoft Office applications including use of MS Dynamics, Access & PowerPoint
• Leading Kaizen/Continuous Improvement activities
• Working knowledge of SAP or equivalent business system application experience
• Effective communication skills in multiple languages.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the