Job Description Summary

The Sr. Manager, Professional Services – Controls and Installation is a home-based position that manages a national remote team of BD Parata pharmacy automation professionals including Controls Engineering and Installation services.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

What is expected of you for success in this role:

• Manages professional and /or skilled trades staff to include Controls Engineers, Construction Technicians and Field Integration Engineers

• Builds a strong, diverse team environment, culture of teamwork, collaboration, continuous improvement and customer excellence

• Provides advanced technical guidance to employees and peers in general product knowledge and implementation concepts and processes

• Develops processes and procedures to implement functional strategies

• Applies expertise to improve effectiveness and provide guidance to employees

• Establishes strong customer relationships at all levels

• Builds strong relationships with commercial sales and customer service counterparts and teams

• Strong focus on customer satisfaction and delivering a high-quality experience for all customers

Functional Competencies

• Extensive technical expertise across a broad spectrum of size, scope and complexity in Central Fill Automation solutions.  This includes Conveyor Systems, PLC Control architecture and design, Electrical/Pneumatic/Network design and Construction Installation services

• Knowledge and experience with understanding, interpreting and updating design drawings in AutoCad.

• Demonstrates a commitment to meeting/exceeding customer expectations

• Expertise to manage complex and multi‐faceted customer issues by leveraging strong relationships both internal and external.

• Displays honest empathy regarding customers' concerns and issues; determines customers' needs and expectations and responds accordingly

• Adopts customers' perspectives to understand their expectations; makes decisions in accordance with customer perspectives and cultural sensitivities

• Utilizes knowledge of customers' offerings and collaborates with others as necessary to make recommendations that consider the impact of key business drivers

• Advises customers on the potential impact of industry trends and external business pressures considering their business strategy

• Ability to absorb strategic product roadmap and articulate high-level vision to customer stakeholders

• Integrates knowledge of BD’s organization structure into solutions development

Leveraging Functional Expertise

• Demonstrates a specific and advanced set of skills and knowledge in one or more areas of expertise.  Often viewed as a thought leader in a specific area.

• Often is accountable for the achievement of key operational goals

• Often leads project/initiative teams that impact business unit

• Applies comprehensive understanding of general concepts within own functional area to recommend solutions; demonstrates understanding of key business drivers

• Collaborates with all relevant parties to deliver consulting services

• Tracks resource utilization and ensures that usage complies with budgets and protocols; identifies areas of concern

• Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates nonvalue-added tasks

• Maintains a strong focus on delivering high quality work; holds self to high quality standards

Results Measurement and Commitment

• Has influence on the key drivers of operating income

• May be accountable for profit and loss

• Influences the development and drives the execution of operating plans

• Uses available tools to identify shortcomings in protocols, programs or delive