Sr. Director, Portfolio & Program Management

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Sr. Director, Portfolio & Program Management position, comes with the opportunity to play a pivotal role in transforming the business to drive lasting impact for the organization.  This role is critical in driving alignment, transparency, and delivery excellence across a complex portfolio of transformation programs. The ideal candidate is a skilled relationship builder, adaptable, and intellectually curious, capable of establishing trust with key leaders and stakeholders across the organization to drive exceptional performance. The Senior Director of Portfolio and Program Management will be expected to showcase strong problem-solving abilities, take initiative, and help ensure that efforts remain focused on top priorities. This role involves a range of key responsibilities, all aimed at fostering operational excellence at a global level and delivering a top-tier experience in processes, tools, and technology for sales teams. As such, the candidate must blend effective execution and deep domain expertise with organizational insight to propel action and achieve results. 

What you get to do in this role: 

Lead, organize, and manage executive-level projects to explore and implement changes across the business in conjunction with functional leaders. Streamline, simplify and scale core sales business processes.  Define processes and solutions to enable consistency while supporting regional differences. Oversee the cross functional portfolio management and prioritization process. 

• Drive the roadmap.  Drive building the operational infrastructure roadmap across the end-to-end customer engagement process leveraging an industry-leading go-to-market tech stack.  Embed simplification into operational processes and talent. 

• Become a trusted advisor. Partner with senior business leaders on their strategic roadmap, understand their operational processes and identify simplification opportunities to create end-to-end solutions to scale business operations and ensure compliance. 

• Be proactive. Identify and recommend areas to improve both our prioritization process, governance and overall  

• Drive results. Oversee the portfolio prioritization process, program management spanning top company priorities, and lead business process high priority topics to achieve desired goals and benefits aligned to planned timelines and budgets. 

• Own the intake and prioritization process for business demand across multiple functions, ensuring alignment with strategic imperatives and capacity constraints 

• Partner with stakeholders across Sales, Legal, Finance, DT, and Enablement to resolve impasses and make effective decisions that support delivery 

• Facilitate SteerCo sessions and governance forums to ensure alignment across functions and timely decision-making 

• Lead stakeholder communications and expectation setting around backlog management and prioritization guardrails 

• Stay updated with the latest industry trends and technologies in Sales and Account Management, participate in evaluating new tools and techniques, and propose innovative solutions to enhance operational systems, processes, and governance practices. 

• Provide leadership and establish a culture that continuously strives towards best practice and operational excellence. 

• Be a thought-leader and influencer. Influence and coach a direct team as well as key stakeholders across the organization.  

• Be a thoughtful steward of our values we evolve out culture for as a company  

Qualifications

To be successful in this role, we need someone who has:   

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Familiarity with ServiceNow platforms and tools. 

• Proven experience leading large-scale portfolio and program management functions in a complex enterprise environ