Project Manager I (Industrial Hygiene) - Eurofins Analytics - Richmond (Ashland), VA

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

The Project Manager I is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, media orders. The role fosters and develops client relationships in support of the laboratory mission.

Essential Duties and Responsibilities:

• Project set-up
  • Project review in LIMS
  • Sets up project
  • Adds any project notes (special reporting and invoicing instructions, etc.)
  • Adds any project documentation to central repository (purchase/task orders, quotes, contracts, etc.)
  • Manages purchase orders, task orders, contracts, and change order requests
  • Set up the deliverables according to the client request, including, report format, EDD, invoice format, sample receipt confirmation and assigned contacts to each deliverable.
  • Communicates project details to operations.
  • Initiates project kick off call with client and pertinent staff, if needed.
  • Engages work share labs, service centers, and non-Eurofins Environment Testing locations as needed for new projects not quoted
  • Works with operations to ensure adequate capacity for incoming work (forecasting)
  • Provides updates to operations on upcoming work.
  • Familiarity with state and national program requirements as it pertains to work mix, specially OSHA regulations and NIOSH/OSHA methods.
  • Create media orders
  • Verifies that lab certification meets project requirements
  • Provides supporting documentation to client as needed.
• Sample Receipt
  • Communicates any issues to clients for duration of project
  • Manages incoming work for Rush and short holds
  • Reviews log-in
  • Resolves log-in issues with client
  • Informs client of any log-in discrepancies
  • Sends client sample receipt confirmation
  • Reviews draft invoice
  • Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
• Reporting
  • Client specific report requirements
  • Reviews job list daily and manages due dates
  • Communicates any expected delays to clients before the job due date
  • Confirms any data anomalies with operations before submitting to client
  • Reviews reports and EDDS before issuing to the client
  • Confirms correct report format and EDD format is used
  • Creates and issues final report by client due date
  • Issues final data packages
  • State reporting forms and submission
  • Data upload
  • Compiles case narratives
• Invoicing
  • Sets up delivery route
  • Reviews final invoice before issuing to client
  • Generates credit/debit memos as needed
  • Submits credit/debit memos for approval
  • Submits approved credit/debit memos to client, if needed
  • Submits revised invoices
  • Initiates follow up calls to confirm correct invoicing
  • Works with collections on A/R follow up
  • Regular review of A/R status
• Client set-up
  • Work with Account Executive to communicate lab capabilities to the client
  • Requests new client review
  • Takes new quote requests from clients
  • Reviews client contract requirements / coordinates review with Account Executive
  • Reviews purchase orders
  • Submits purchase orders for approval and returns approved orders to client
  • Follows up on client terms and credit limit
• Account Maintenance
  • Follow up calls and visits with clients
  • Provides technical support as needed
  • Uses company resources to follow up on client requests
  • Familiarity with company capabilities and key contacts
  • Forward opportunities and leads to sales
  • Forecasts upcoming work
  • Asks for the next opportunity
  • Area of responsibility (air, regulations, etc.)
  • Submits client complaints and participates in correction action / f