Vice President, Global Strategic Partnerships

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

The VP of Global Strategic Partnerships will create and lead the global strategic partnerships function for Klaviyo and is responsible for setting and executing on the company’s overall strategic partnership sales strategy and vision. This individual will work with global marketing, sales, customer success and partnership leadership to identify, develop, and implement an effective partnership development strategy and objectives. They also will collaborate in ensuring product efforts are prioritized correctly to support the short- and long-term needs of the partnership objectives. 

The immediate priority is to develop a strategic partnership with a known brand name GSI, such as Accenture or Deloitte, that will recommend Klaviyo to their upmarket customers while developing a B2C practice to build services surrounding Klaviyo. 

You will build a high-performance business development team that will grow in line with the partnerships created and reflect Klaviyo’s core values as well as the GTM/Partnerships team’s key tenets. This is reflected by leading by example when it comes to: always putting the customer first; delivering a differentiated experience; collaborating radically; always learning; and being an owner.

In this role you will:

• Lead discussions with top GSIs to acquire them to join forces with Klaviyo (and Shopify) to develop a practice for B2C CRM and recommend Klaviyo up market. We want brand name GSIs on stage with us when we launch B2C CRM in Q1 2025 
• Build a plan to scale a team of ~three (TBD) global strategic partnerships leaders to manage day to day activities with key partners as we add more strategic partnerships across GSIs and Marketplaces, for example. Size of the team will be dependent on the volume of new partnerships 
• In conjunction with our Global Partnerships SVP, set the vision and growth strategy for global strategic partnerships and outline a multi-year path to deliver exceptional outcomes
• Set ambitious revenue targets and create detailed plans to deliver, prioritizing efforts for maximum impact on customer and business outcomes
• Set a data-driven operational cadence to create pace in a fast-growth environment. Drive excellence in our partnership motions, scaling our messaging and sales mechanics to increase efficiency and productivity
• Operate in tandem with cross-functional teams in global sales, marketing, partnerships, and product to deliver exceptional end-to-end customer experiences that translate into strong revenue growth
• Oversee all talent management and engagement aspects, in partnership with partner leadership, People Operations and Sales Enablement, to cultivate a culture of inclusivity, resiliency and integrity
• Continuously develop partner leadership by always leading from a place of empathy, partnership and expertise
• Deliver executive level presentations and business reviews to a variety of audiences
• Perform other related duties as assigned

We’re looking for candidates who have:

• 10+ years of global partner management experience at a hyper-growth SaaS company, preferably serving in both larger more mature companies and smaller earlier-stage companies 
• 5+ years leading front-line partner managers and directors 
• Proven ability to profitably and quickly scale revenue by driving new business opportunities 
• A strategic go-to-market operator with an understanding of how to pull growth levers across marketing, partnerships, and product
• Proven ability to build customer empathy and provide input to product development to meet customer needs
• An exceptional leader with an ability to build and inspire high performing teams
• Demonstrated success operating in a cross-functional environment and delivering outcomes
• Analytical/problem-solving, data-driven mindset
• Strong coaching skills and a growth-mindset that comes from a deep belief in the development of their team
• Results-oriented, highly motivated, enthusiastic attitude and the ability to work independently
• Excellent verbal and written communication skills
• Strong leadership and presentation presence to a variety of external and internal stakeholders