SUPERVISOR, PATIENT FINANCIAL SVCS

Min

USD $24.52/Hr.

Max

USD $38.01/Hr.

Overview

Manages and oversees a team responsible for daily cash posting within Memorial Health System (MMC, MPB, TMH, and ALMH).  Leads team responsible for daily cash posting reconciliation to ensure accurate billing, collections, and posting processes are followed.  Motivates staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service, operational and financial performance to achieve a world-class revenue cycle team.  Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values.

Qualifications

Education:

·       High school diploma or its equivalent is required.

·       Associate’s Degree or two to three years of demonstrated leadership experience in operations, customer service, or related field is preferred.

Licensure/Certification/Registry:

·       N/A

Experience:

·       Minimum of three to five years’ experience as a payment application specialist, or an equivalent combination of experience in a healthcare environment is required.

·       Experience facilitating change through team building, processes improvement and multi-disciplinary approach is preferred.

Other Knowledge/Skills/Abilities:

·       Demonstrated excellent customer service skills are required.

·       Proficiency in Microsoft and departmental applications is required.

·       Demonstrated strong oral, written and electronic communication skills as well as analytical and problem- solving skills and ability to multi-task are required.

·       Demonstrated ability to work with a diverse group of individuals is required.

·       Demonstrated understanding of healthcare, financial, and insurance concepts is required.

Responsibilities

Embodies the Memorial Health System Performance Excellence Standards of Safety, Quality, Integrity and Stewardship that support our mission, vision and values:

 

• SAFETY: Prevent Harm - I will put safety first in everything I do.  I will speak up, without fear, on matters of patient and colleague safety.  I will take action to create an environment of zero harm.

 

• QUALITY: Improve Outcomes -  I will continually advance my knowledge and skills.  I will seek out continuous improvement opportunities.  I will deliver evidence-based care that leads to excellence in outcomes.

 

• INTEGRITY: Show respect and Compassion  - I will respect others and show compassion.  I will behave honesty and ethically.  I will be accountable for my attitude, actions and health.

 

• STEWARDSHIP: Reduce Waste - I will use resources wisely and maintain financial stability.  I will work together to coordinate care and services across the health system.  I will promote healthier communities.

 

Creates schedules for team members, coordinates training and orientation of all new personnel to team, ensures team members’ compliance with all departmental and organizational policies and procedures, and prepares and conducts employee performance evaluations utilizing tools provided. Initiates training and/or corrective actions as necessary.

 

Approves/manages the time and attendance system to ensure adherence to schedules and to ensure appropriate staffing levels are met.

 

Supervises the daily work of Payment Application Specialists. Oversees day-to-day activities and responsibilities of cash posting team responsible for receipt, posting and reconciliation of all incoming cash payments. Pulling remits from vendor websites, which include 835/EFT posting, insurance checks and personal payments that come thru the mail.  Bad debt agency checks, bank loans, payroll deduction payments, NSF, State of Illinois sold vouchers, and intercorporate transactions.

 

Fiscal year end for 2020 MMC Cerner $785,917,654.00 and MMC SMS $8,201,278.00

Fiscal year end for 2020 MPB $47,806,759.00

Fiscal year end for 2020 TMH $57,689,655.00

Fiscal year end for 2020 ALMH $54,061.213.00

 

Acts as a Liaison for General Accounting and Treasury. Responsible for posting all the cash and are needed to help reconcile all items posted to the bank accounts.  This consists of 10 bank accounts from different accounting departments.  Maintains a daily cash reconciliation sheet used to provide information to general accounting and researches any discrepancies between reconciliation sheet and what was deposited in the bank. General accounting also has an outstanding list th