VP Customer Success

Location: Salt Lake City, Utah

Reports to: VP Revenue | Partners closely with Sales, Product & Marketing

Role type: Full-time

About Kadence

Kadence is the AI-powered workplace platform that turns a company’s two largest investments—people and space—into a durable competitive edge. Trusted by 580+ organizations across 40 countries, we blend space scheduling, team orchestration, and deep workplace analytics in one seamless solution—so every square foot and every employee can perform to their full potential. Backed by leading investors and triple-digit growth, we’re scaling fast—and we’re looking for a revenue-driven Customer Success leader to keep that flywheel spinning.

The Opportunity

Own the post-sale experience, transform happy customers into power users, and turn power users into champions who drive expansion. This role sits at the intersection of Customer Experience, Community, and Commercial Growth—designing programs that grow our industry leading NRR, build brand credibility, and accelerate product adoption. You’ll have a clear line of sight to the board and direct influence on ARR growth targets.

What We’re Looking For

• Scale-up pedigree: Led CS / Account Management team at a SaaS company in the $5–20 M ARR range (Series A/B).
• Growth instincts: Proven record of lifting NRR > 120 %
• Relationship architect: Executive-level communicator who turns rapport into revenue.
• Community builder: Designed programs that move beyond support into peer-to-peer advocacy.
• Data-first operator: Uses health scores, product telemetry, and CRM hygiene to prioritize action.
• Storyteller: Crafts crisp narratives that make CFOs, COOs, and Workplace leaders lean forward.
• Team leader: Hires, coaches, and levels-up CSMs, Solutions Consultants, and Community Managers.
• Values fit: Low-ego collaborator, bias for action, steward of momentum.

Bonus Points

• Rolled out Customer Education or Embedded Community initiatives.
• Experience managing international teams and enterprise accounts.

Why Kadence

• Direct ARR impact: Your playbook drives the expansion crucial to our next stage of growth.
• Board visibility: Present at every meeting; shape strategy alongside seasoned operators and VCs.
• Green-field build: Craft community, CS tooling, and advocacy programs from scratch.
• Mission + metrics: Hybrid work is rewriting real-estate economics—Kadence is leading the charge.
• High-ownership equity: Meaningful options tied to long-term value creation.

Benefits

• Hybrid work
• Health, dental, vision, 401(k) with match.
• Generous vacation policy
• Must be authorized to work in the U.S.; relocation support available.

We authored the Hybrid Manifesto—check it out before applying.

Ready to turn happy customers into a growth channel? Let’s talk.