Purpose and Job Summary

The primary focus of the Associate position is to provide exceptional service to internal and external clients.  This role supports the Construction Asset Management department with Non-Critical Repair, Rehabilitation, Capital Expenditure, Replacement Reserve, Casualty (Hazard) Loss, Forward Commitments and Ground-Up Construction.  This position will be responsible for all construction loan administrative duties, risk mitigation and abiding by all internal and external rules and regulations.

Essential Duties & Responsibilities

• Understand completely all company policies, procedures, specifications and guidelines.

• New file preparation for FHA Non-Critical Repairs, Agency Mod Rehabs, Balance Sheet Capex and Construction loans.

• Prepare FHA Non-Critical Repair Draws for review and approval.

• Prepare Fannie Mae / Freddie Mac Rehab Draws for review and approval.

• Prepare Balance Sheet Capex, Hazard Loss and Replacement Reserve requests for review and approval.

• Assist with Balance Sheet Construction Draw administration duties.

• Review of third-party engineer inspections and PCAs (Property Condition Assessments)

• Management of third-party vendor invoice payments

• Review loan documents to understand the requirements set forth for each loan.  This includes but is not limited to; inspection requirements, funding requirements, agency approvals, required documentation, etc.

• Review underwriting documentation to understand the loan structure. Review items include but are not limited to, development project pro-forma, lender narratives, engineering narratives, post-closing conditions, etc.

• Review of post-closing construction documentation. This includes but is not limited to; contractor pay applications, lien waivers, change orders, project schedules, project budget tracking, title endorsements, etc.

• Work with agencies, clients, and colleagues to accomplish goals, find solutions and work through complex situations.

• Track all daily work to ensure timely processing of draws.

• Respond to all internal and external inquiries in a timely, accurate and professional manner and handle to conclusion.

• Work professionally and harmoniously with team and coworkers

• Provide exceptional client service to all stakeholders by having a heightened focus on prompt response times, providing accurate and detailed information and finding solutions.

• Work closely with Asset Management team(s) to address any construction and compliance issues.

• Heighted focus on finding solutions to assist the deal team with construction concerns and navigating program obligations.

• Other projects and duties, as assigned.

Contact

This position has frequent contact with all levels of employees and management. In addition, this role may interact with outside business partners, vendors, consultants, and other office visitors.

Education, Skills & Experience

Required

• Education – Bachelor’s degree or equivalent industry experience.

• Experience – Minimum of 1-3 years prior work experience in commercial mortgage servicing or commercial real estate construction asset management.

• Proficiency in Microsoft Office and list other relevant systems or software

• Excellent communication, presentation, and interpersonal skills

• Creative and effective problem-solving skills, excellent organizational and analytical skills with a strong attention to detail

• Ability to plan, organize, and prioritize assignments, and to meet critical and established deadlines; Ability to manage multiple assignments and transactions simultaneously.

• Demonstrated ability to maintain confidentiality and to use discretion in the performance of daily activities.

• Professional business image and excellent command of the English language, both verbally and in writing (spelling, grammar, and punctuation)

• Ability to learn quickly and demonstrated ability to work independently as part of a high-performance team.

• Flexibility and ability to work under pressure with tight deadlines and constant interruptions; Ability to adjust priorities in a changing environment.

• Strong interpersonal skills demonstrated by an ability to communicate effectively with colleagues, clients (internal & external), and various regulatory and industry contact.

• Strives for 100% accuracy and compliance with internal and external policies and procedures.

• Ability to th