(USA) Senior Analyst, Business Support-Mission Control Operations

Position Summary...

What you'll do...

     Job Responsibilities and Duties

• Monitoring and understanding backend APIs and when to alert
• Utilizing Sprinklr to gain valuable social media insights
• Drafting and disseminating internal communications regarding defects and updates to stakeholders
• Utilizing available technical tools for identifying root causes of defects in upstream
• Explore new and emerging tools and use cases for accelerating defect analysis and response
• Using JIRA for defect tracking, monitoring, and providing resolution assistance
• Regular updates and maintenance of various dashboards
• Handling Executive Escalations and similar issues
• Assisting in the creation of project plans
• Responsible to respond within SLA to all defect related concerns monitored by Mission Control and providing input into relevant operational/agent response to issues detected
• Assisting in the implementation of necessary changes in TechPod in regard to defects and their communication to gig drivers on the Spark Driver Platform
• Conducting research into gig driver complaints and performing triage
• Implementing industry best practices to facilitate business scalability and growth within Mission Control
• Staying abreast with latest data trends and tools
• Providing support to cross-functional partners concerning defects and fixes on the Spark Driver Platform
• Proactively suggesting optimization of existing tools and resources currently available to Walmart/Spark Driver Platform
• Drafting daily and weekly operational updates up to the executive level

      Qualifications and Experience

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field OR minimum of 2 years’ experience in operations, project management, or related field

      Preferred Skills and Attributes

• Proficiency in tech applications such as Splunk and OpenObserve
• Effective communication skills to liaise with stakeholders at various levels
• Being able to think critically
• Proven analytic skills including mining, reading, modifying, evaluating, visualizing, and reporting; Aptitude for learning new skills; Experience with social media insights and customer feedback models; Working knowledge of iOS and Android devices; Ability to meet challenging deadlines in a very fast-paced environment; Background and/or education in Data Science, Computer Science, or similar

         Specific Certifications or Technical Expertise

• Technical proficiency with backend software/queries is preferred
• Training can be provided

Benefits & Perks: 

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. 

Equal Opportunity Employer 

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. 

About Walmart

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s mo