Senior Manager Engineering - Site Reliability

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement. Join Visa: A Network Working for Everyone.

Job Description

As a Senior Manager in the Acceptance Solutions Site Reliability Engineering (SRE) team, you will pave the way to deliver amazing service, support, and data with the highest quality for CyberSource's strategic clients (merchants, acquirers, and technology partners). You will work with colleagues, who will support and challenge you daily. You will lead teams tasked with multiple projects ranging from BAU ticket processing, tooling development, and reporting/data analytics. You must be a self-starter, detail-oriented, can work in a fast-paced and highly dynamic environment, and be able to prioritize multiple demands. You will be responsible for creating and implementing best practices, finding areas of improvements, and coordinating multiple work streams. Essential Functions · The creation of conceptual approaches to maximizing throughput of SRE services. · Leading agile development teams in designing, developing, testing, and supporting tooling solutions. · Evaluate options and provide recommendations for production issue solutions. · Able to work on multiple projects and initiatives with different/competing timelines and demands. · Collaborate with multiple up and downstream teams, including support teams, development teams, operational teams, and business to effectively drive prioritized solutions to production problems. · Identify platform resiliency gaps and work with architects and development and operational teams to improve platform performance through resiliency initiatives. · Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels. · Hire and develop a diverse team of talented engineers. · Coach/mentor others within sub-function.

Qualifications

Basic Qualifications • 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD • 3 or more years of work experience leading engineering teams. • Deep understanding of enterprise architecture and operational best practices for maintaining highly available / scalable applications. • You have experience with consumer facing application development. • Proven track record of responsibilities as a technical lead. • Experience with Core Java, JEE technologies, Web technologies, JavaScript and container-based technologies. • Experience with analytic techniques including process modeling, requirements elaboration, data modeling, and business use case and user interface prototyping. • Experience with translating business requirements into technical designs. • Ability to work with teams in multiple geographical locations and time zones. • Experience with Payment and/or Credit Card processing considered a plus.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Ar