Bilingual Family Support Associate

Description

About Us:

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. 

What we offer: 

· Salary: $17.00 - $18.00

· Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

· Preventative care is 100% covered (free) on all plans.

· PTO is offered to full-time and part-time employees. 

· 11 days of PTO and 10 paid holidays annually. 

· Option to participate in the 401K plan with employer match. 

· $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

· Employee Assistance Program

· Option to participate in supplemental group insurance plans at affordable rates.

· Tuition reimbursement program

· Training and career development.

· Discounted membership at the YMCA.

Job Functions:

The Family Support Associate is a cross-functional position supporting Client Services, the Metro Market, and the Front Desk ensuring Mission statement is fulfilled with each client interaction. Additionally, clients are assessed according to the Family Support Center Policies and Procedures with a focus on screening clients in need of day-to-day services in a timely and efficient manner. This position is also responsible for providing resources for clients to include SNAP applications while properly utilizing HMIS real-time data entry.

Essential Responsibilities:

1. Responsible for providing client evaluations for determining services and approve those services based on policy, procedure, and guidelines. Take an active role in ensuring data collection is being performed based on department guidelines and reporting of data is timely and accurate. 
2. Ensure services are offered with a smooth and timely client flow exercising good stewardship and ensure Mission statement is fulfilled with each client interaction.
3. Provide community resource information regarding other agencies, organizations, and ministries to meet varying needs of clients. Assist clients with obtaining SNAP benefits. Maintain professional manner and confidentiality standards with clients.
4. Ensure the Metro Market and Metro Outfitters has adequate support with appropriate volunteers, and interns. Work directly with warehouse staff to ensure Market and Outfitters are stocked with inventory for the purpose of stocking shelves and ensuring availability for client needs. Utilizing appropriate requisition process for food, clothing, and hygiene items.
5. Coordinates with Family Support Coordinator to ensure all operations of the Metro Market and Outfitters, to include but not limited to ordering inventory, stocking of food and clothes, cleanliness of all space and equipment (carts, freezers, refrigerators, shelves, floors, air vents, etc.) are met.
6. Maintain accurate required temperature logs and follow all USDA food requirements for the Metro-Market. Complete SafeStaff / SafeServe and annual USDA training.
7. Support Family Support Center front desk ensuring that assessment of services are being obtained with dignity, concern, care, safety and welfare of Metropolitan Ministries’ and its clients. Greet all clients, volunteers, staff, and visitors with a warm genuine welcome and smile. Follow sign in and out procedures for all clients entering the Family Support Center. Receives client applications and questions; determines client’s needs and directs to appropriate staff member or resource. 
8. Manage incoming calls and clients in a timely, polite, and professional manner, route calls to appropriate recipient or utilize community resources knowledge to provide a referral. Respond to voice mail messages timely and efficiently through return call or transfer to appropriate staff.
9. Work in coordination with Family Support Supervisors to train and develop interns and work-study students. 
10. Participates in Metropolitan Ministries’ events, holiday efforts, Family Advisory Committee meetings and events, extended evening hours and all other duties as assigned.

Requirements

Education and Experience:

A minimum of a High School diploma or GED. Experience working with individuals who are homeless or at risk of homelessness or have mental health/substance ab