Director, Real Estate Client Relationship Manager

 

We’re seeking a future team member for the role of Director, Real Estate Client Relationship manager to join our team. This role is located in Pittsburgh, PA / New York.

In this role, you’ll make an impact in the following ways:

• Partner with internal business stakeholders to assess occupancy needs, translate workforce and space demand requirements into planning recommendations, and align real estate solutions to business objectives.
• Lead client relationship management for occupancy planning initiatives by providing space utilization insights, scenario analysis, and proactive guidance on moves, restacks, and workplace optimization opportunities.
• Serve as the point of contact for senior internal stakeholders and vendors, ensuring service levels, contractual obligations, and employee satisfaction are met.
• Oversee procurement, contracts, vendor relationships, process improvements, complaint resolution, and safety management across multiple service areas and/or locations.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 12-15 years of total work experience is preferred, including 3-5 years in management.
• Experience specific to assigned corporate service areas, such as culinary services, food safety certifications, mailroom and production equipment, or AV technology resources, may be required.
• Strong knowledge of corporate services best practices, corporate policy, and service level agreement negotiation is required.
• People Leadership requirement (if applicable) bullet point

 

 

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.