Ops Specialist - Treasury Management Quality Control

Ops Specialist - Treasury Management Quality Control

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC, Plano, TX or Richmond, VA.

Commercial Client Operations (CCO) is one of the largest divisions in the Commercial Bank, this team’s scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. One of the most impactful groups in the CML Ops team is the Treasury Management team.

This role will require ongoing interaction with Client Onboarding and Activations. At the Associate level, you will be a team member in a dynamic, fast-paced environment. You will need to have exceptional communication skills (verbal, written, presentation, and interpersonal), a

positive mindset and attention to detail. You will be required to balance risk to Capital One while delivering an industry-leading experience to clients.

This individual’s responsibilities will include:

• Oversee a high volume of Quality Control for Treasury Management Onboarding and Pricing setups

• Effective execution of client outreach and transaction Dual Review (Quality Control)

• Work effectively with other teams, partners and leaders to implement strategies that will increase quality and uncover meaningful customer insights/improvement opportunities

• Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns

• Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risks and issues to delivery

• Proactively identify, communicate and participate in any process enhancement opportunities

• Leverage exceptional decision making skills and ability to follow procedures in order to mitigate risk

• Contribute to team goals and actively questions decisions and assumptions to elevate team performance

• Navigate Internal database and input customer information

• Effective time management and organizational skills

• Work on building out our well-managed journey

• General knowledge of deposit and treasury management products

• Proactive about their own development and learning with an optimistic, growth mindset

Desired Attributes and Skills: we seek associates who are:

• Deliver timely, error-free work

• Intellectually curious, inquisitive, and open minded

• Integrated thinkers and creative problem solvers

• Exceptional and confident communicator

• Motivated to achieve results through teamwork and collaboration

• Fluid in adapting to and embracing change for themselves and with others

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot 

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP) 

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from t