Lead Airline Passenger Assistant

The Lead Airline Passenger Assistant is responsible for leading a team of other Wheelchair Agents as well as assisting passengers requiring wheelchair assistance. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met and that employees are complying with all safety, quality, and compliance standards established by the Company, by our clients, and by regulatory authorities. Pay rate: $18.00/hour 
  Responsibilities

• Specific Duties / Essential Job Functions: (Other duties may be assigned.)
• Promotes positive employer/employee /customer relationships and interactions. 
• Ensure all call offs are covered.
• Communicate with Client representatives on a frequent basis regarding operations.
• Maintain daily shift report for managers.
• Maintain communication with other Duty Managers/Supervisors to maintain optimum staffing levels.
• Effectively coach employees.
• Work with Safety Quality Manager to ensure the safety and security of the operation.
• Set positive, professional example for workforce.
• Ensure employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our clients, and by regulatory authorities.
• Miscellaneous duties as assigned.

Qualifications

• Must be 18 years of age or older. 
• Customer Service Experience 
• One year of lead or supervisory experience 
• Equivalent work experience preferred.
• Must meet all requirements to receive required airport SIDA badge.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply.

 

 

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information,  visit www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.  ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606.  We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.