We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

About Epicurean Hotel

Welcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes.

At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredients to our recipe.

Overview of the role 

The Lead Housekeeping Supervisor will oversee all operations within the Housekeeping Department and ensure compliance with Autograph Collection standards under the Mainsail Lodging & Development franchise. This role demands a commitment to maintaining the highest levels of cleanliness, guest satisfaction, and team performance while upholding the company's core values.

What you have 

• High school diploma or equivalent required; a degree in Hospitality Management or a related field is preferred.
• Minimum of 2-3 years of experience in a supervisory role within the housekeeping or hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to maintaining high standards.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in using housekeeping management systems and software.
• Knowledge of safety and sanitation standards.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

What you’ll do 

• Leadership & Team Management
  • Uphold the company’s core values, ensuring integrity and honesty in all operations.
  • Conduct daily stand-up meetings with the housekeeping team, addressing special requests, VIPs, and opportunities for improvement.
  • Motivate, coach, counsel, and discipline housekeeping staff in accordance with progressive discipline guidelines.
  • Empower team members to deliver personalized guest experiences.
  • Maintain a professional working relationship with all team members, management, and owners to ensure open communication.
  • Incorporate guest satisfaction into departmental and daily meetings, focusing on continuous improvement.
• Operations & Quality Control
  • Monitor the condition of rooms, including appliances, furniture, and supplies, ensuring they meet luxury hotel standards.
  • Perform daily inspections of rooms for arriving VIP guests.
  • Ensure all guest areas, including the lobby, hallways, back of house, and housekeeping areas, are clean and well-organized.
  • Maintain an accurate inventory of housekeeping supplies and amenities, managing monthly and quarterly orders.
  • Oversee “Lost and Found” procedures in accordance with hotel standards.
  • Manage work orders, coordinating with the Maintenance Department as needed.
• Guest Services
  • Respond promptly to guest requests, complaints, and accidents in a courteous and efficient manner.
  • Ensure guest confidentiality, privacy, and security by strictly adhering to hotel procedures.
  • Follow up on all guest interactions to ensure satisfaction.
  • Greet and welcome all guests in public areas with a friendly demeanor.
  • Maintain a strong working relationship with the Front Office to ensure effective communication regarding operational issues.
• Special Functions & Event Support
  • Assist with banquet functions, including the setup of tables and chairs.
  • Read, understand, and implement information from Banquet Event Orders.
• Administrative Responsibilities
  • Train staff on the proper use of company cell phones and radios, ensuring professional communication and radio etiquette.
  • Maintain a variable work schedule to meet operational demands, including long hours and holidays.

Physical Demand 

• Ability to sit or stand for extended periods of time 
• Ability to bend 
• Ability to lift and pull 50 lbs. 
• Ability to communicate clearly 
• Corrected vision to normal range

• Ability to drive/transport self and others
• Ability to travel on occasion for meetings
• Ability to work