Clinical Educator

Career-defining. Life-changing. 

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

The Clinical Educator (RN) serves as a primary clinical contact for healthcare providers, patients, and caregivers, specifically the appropriate use of iRhythm’s Zio ambulatory cardiac monitoring services while managing conversations around non‑standard or off‑label use—to provide clear, balanced education to help patients and providers make informed decisions.

What You Will Be Doing

Patient & Caregiver Call Management

• Be the first point of impact: Help patients and caregivers with empathy and confidence—listen actively, uncover concerns, and deliver clear, actionable guidance using trusted resources.

• Turn questions into clarity: Address inquiries about unique or non-standard device use with accurate, easy-to-understand information, and when needed, connect callers to their prescribing clinician or curated educational materials.

• Navigate with precision: Quickly distinguish between administrative and clinical needs, ensuring seamless handoffs to the right experts—whether Customer Care, Clinical Operations, or Medical Directors.

• Capture the details: Document conversations and next steps in the CRM with accuracy and insight, creating a record that drives quality care and continuous improvement.

Clinical Education & Provider Support

• Provide RN‑level education to patients and accounts on approved indications and best practices for ambulatory cardiac monitoring (application, wear, troubleshooting).

• Engage electrophysiologists, cardiologists, and clinical teams with clear, concise explanations to answer questions about off-label use with balanced, scientific information.

• Participate in trainings, service updates, and presentations; contribute to clinical content reviews and team knowledge sharing.

Collaboration & Continuous Improvement

• Partner with Clinical Operations, Compliance, and Commercial teams to identify themes, gaps, and opportunities from provider and patient interactions.

• Share feedback to improve scripts, educational materials, and workflows, support pilots and rollouts for new processes.

Safety Awareness & Escalation

• Recognize red‑flags in compliance and potential safety issues; escalate promptly to the appropriate clinical leaders or medical directors.

• Support follow‑through on urgent issues to ensure timely resolution for patients and providers.

Travel - Travel for onsite education and field support (up to 30%, as business needs require).

What We Want to See

Education & Licensure

• Registered Nurse (RN) with an active, unencumbered state license.

• BLS required; ACLS preferred.

Experience

• 5+ years in cardiac care, ambulatory monitoring, triage RN, or clinical educator roles.

• Experience supporting clinicians and patients in a healthcare or medical device setting; call‑management or contact‑center experience is a plus.

Skills

• Strong clinical judgment and the ability to translate complex topics into plain language for patients, caregivers, and accounts.

• Excellent communication, empathy, and relationship‑building skills with clinical teams and lay audiences.

• Organized, detail‑oriented documentation in CRM/case systems; comfortable with structured scripts, checklists, and knowledge bases.

• Ability to locate and summarize reputable medical literature to support balanced discussions.

Service Principles (How We Show Up)

• Patient‑first: Meet people where they are; educate, reassure, and empower.

• Balanced & clear: Provide factual, neutral information—especially when questions involve non‑standard/off‑label scenarios.

• Consistent: Use approved resources and messaging; document interactions thoroughly.

• Time