Manager, Inflight Analytics

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• •    This position is responsible for mentoring and developing a team consisting of data reporting analysts. The data analysts are responsible for developing quantitative analysis and decision support for the Inflight organization. 
  •    This role will lead efforts to develop and execute a database strategy for Inflight, while working closely with key stakeholders such as IT, Crew Planning, Operations Research, Customer Experience, Base Operations, Onboard Dining & Service, and Inflight Training.
  •    The role is a part of the Inflight Innovation and Insights team.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Leads a team of analytics professionals who obtain, manipulate, clean, and analyze large structured and unstructured data from diverse sources to develop meaningful reports that drive value for Flight Service
• Prioritizes projects and completes groundwork for development and implementation of new data reports
• Communicates results to senior management and develops usable metrics to enable these groups to better manage their business
• Promotes data driven decision making
• Drives the prioritization of system enhancements to the Attendance and Performance System (APS)
• Defines best practice approaches for database optimization, automation of reporting and interpreting data
• Modernize suite of tools using latest data extraction and reporting technologies through adoption and training across Flight Service
• Communicates with various departments and frontline flight attendants

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience 

•    Bachelor’s Degree in Statistics, Business, Finance, Mathematics, Operations Research, Data Engineering, Industrial Engineering or equivalent experience/training
•    5 years previous work experience in data extraction, analysis and reporting

Preferred Qualifications- Education & Prior Job Experience

•    Master’s Degree
•    5+ years previous work experience in similar analytical role(s)
•    Prior experience leading cross-functional teams

Skills, Licenses & Certifications

•    Ability to lead a large team on projects that impact large business units 
•    Ability to be a strong people leader; to develop talent and create a cohesive team environment
•    Experience with data visualization software (Tableau, Cognos, Zoomdata, etc.)
•    Advanced knowledge of databases and general data warehouse best practices
•    Strong analytical capability, including application of quantitative reasoning to resolve complex problems 
•    Highly creative and analytical, with demonstrated decision-making skills and ability to analyze data and produce actionable insights for far-reaching decisions
•    Excellent verbal and written communication skills 
•    Ability to build and facilitate relationships at all levels of the organization
•    Ability to manage multiple concurrent initiatives with varying due dates and importance across a wide range of constituents
•    Experience using data retrieval and visualization methods such as SQL, SAS, Tableau, Cognos, Alteryx
•    Advanced familiarity using data retrieval and visualization methods such as SQL, SAS, Python, PowerBI, Tableau, Cognos, Alteryx
•    Proficient with Microsoft Office applications (MS Excel, Access and PowerPoint); advanced knowledge of Microsoft Excel is required

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready