Senior Staff Technical Program Manager - Platform

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role: 

• Develop the overall prioritization, milestones, deliverables, and success criteria for large, complex programs or projects 

• Identify, assess, prioritize, and mitigate risks to meet program objectives. 

• Generate new data needs and requirements to provide actionable insights to senior leadership 

• Host executive-level meetings and large cross-functional events 

• Simplify complex issues into a crisp, actionable exec-level status 

• Provide a proactive, strategic perspective on improvements to the business, SDLC or infrastructure processes 

• Analyze trends and data and create reports and dashboards to provide actionable insights to senior leadership 

• Coordinate the day-to-day activities required to deliver a high-quality product on time 

• Host regular release meetings & executive read-outs; deliver crisp status updates to all stakeholders and senior leadership 

• You will partner with Engineering Managers and Product Managers to plan and prioritize work 

• You will be working with Stakeholders to understand requirements and negotiate solutions to issues 

• You will drive process improvements toward the consistent successful delivery of working product 

• You will be engaging the teams on multiple levels of planning and execution from release, to milestone, to sometimes even sprint-level 

• You will identify and manage cross-team collaboration and dependencies 

• You will be removing impediments to delivery of the initiatives 

• You will support the teams internal and external visibility to progress, status, timelines, risks and achievements 

Qualifications

To be successful in this role you have: 

• Minimum of 12+ years of related experience 

• PMP and Agile certifications 

• Strong working knowledge of MS Excel, MS PowerPoint, MS Visio and similar applications 

• Build strong, trusting relationships with development teams, product management, stakeholders, and cross-functional development groups 

• Proven ability to lead through influence 

• Ability to work effectively in both strategic and tactical spaces