Patient Access Receptionist/Medical Assistant- Occupational Health

EQUAL EMPLOYMENT OPPORTUNITY

• Race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate shall not be a factor in employment for this position. Due to the nature of hospital services, it may become necessary to work extended hours.

POSITION SUMMARY

To support Hunt Regional Medical Partners' multi-specialty practice in a medical --clerical administrative capacity.

POSITION SUPERVISORY RESPONSIBILITIES

• Reports To:
• CLINIC MANAGER 
• Supervises:
• None

POSITION REQUIREMENTS

• Minimum Education
• High school diploma or equivalent
• Minimum Work Experience
• Certified Medical Assistant preferred or at least 3 years of experience
• Required Licenses/Certifications
• None
• Required Skills, Knowledge, and Abilities
• Will possess excellent verbal/communication skills, Possess the ability to resolve conflict, and possess excellent listening skills,

The employee must abide by all policies and procedures as outlined by Hunt Regional Medical Partners and Hunt Regional Healthcare.

• Solid Computer Skills
• Solid Customer Service Skills
• Ability to Multi-Task
• Solid Organization Skills
• Experience in Medical Office Environment
• Ability to Work in Fast Paced, Busy Environment
• Must be able to work mandatory rotating weekends and holidays
• Preferred Qualification

 

PHYSICAL REQUIREMENTS

Office environment, standing, walking, stooping, bending, Requires corrected vision and hearing to normal range. May be exposed to communicable diseases and bodily fluids.

 

QUALITY BEHAVIORAL EXPECTATIONS

Generally and in all job specific duties: Uses critical thinking skills to determine evidence based solutions. Systematically gathers and reviews pertinent information to prevent errors (PDCA -- Plan, Do, Check, Act). Pursues individual or team learning and growth opportunities to continually build skills. Understands and abides by all safety regulations.

 

SERVICE EXCELLENCE BEHAVIORAL EXPECTATIONS

• Generally and in all job specific duties: Maintains patient confidentiality. Rounds regularly with patients, direct reports and/or customers. Uses telephone and elevator etiquette. Acts as an employee ambassador. Committed to know hospital service lines and shows pride in our organization. Uses AIDET when dealing with internal or external customers.

 

FISCAL RESPONSIBILITY BEHAVIORAL EXPECTATIONS

• Generally and in all job specific duties: Takes responsibility for solving problems. Treats company resources responsibly. Performs work functions timely and accurately. Respects our environment; keeps public areas neat and clean and returns supplies to the appropriate areas.

 

PEOPLE BEHAVIORAL EXPECTATIONS

Generally and in all job specific duties: Supports the team through good attendance. Maintains a professional appearance. Creates a positive team environment; flexible and supportive setting an example of cooperation. Uses meaningful communication; provides honest feedback that is valuable and not critical and discourages negative talk and gossip. Respect co-workers.

 

JOB SPECIFIC FUNCTIONS

1. Demonstrates an understanding of and adherence to the HMHD Compliance Plan.
2. Conduct reflects HMHD's values and a commitment to HMHD's Code of Conduct.
3. Attends the required corpora