Senior Product Manager - Virtual Agents and Capacity Intelligence

Ready to be a Titan?
We solve real world problems in the specialty trade services and construction industry and we are seeking an experienced and visionary product leader to lead growth efforts expanding our addressable market. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, data analysts, technical project managers, developers, quality assurance engineers, technical writers, and product marketers works closely with our internal stakeholders, strategic business partners, hundreds of thousands of users, and broader community to help make the lives of hard working women and men in the trades easier through technology. We embrace agile development and design thinking to rapidly ship solutions with real impact and high value. We measure our success based on our customers’ success and our ability to meaningfully improve their lives.

As the Senior Product Manager, you will lead and coordinate a highly talented and fast-paced team that is responsible for successfully launching new products to market that improve product-market fit, capture market share, and increase addressable market size. You will own all aspects of the product development lifecycle. You will be accountable for setting and achieving KPIs that measure customer impact and business results. This is a high visibility, high stakes, position that aligns with a top company goal for ServiceTitan.

Our approach is customer-focused and data-driven. You will dive in to deeply understand our customers and their needs, collect and analyze data, and guide the team to move at high velocity and ship impactful solutions. This position will also be key in creating a comprehensive ecosystem of integrated solutions leveraging ServiceTitan’s platform capabilities and application programming interface (API). There are many opportunities for the application of machine learning (ML), artificial intelligence (AI), and internet of things (IoT) powered by climate data, utility data, and building automation system (BAS) data. You will leverage new and emerging technologies to deliver innovative solutions for our customers.

What you'll do

• Create, articulate, evangelize, champion, and execute the vision for Capacity Management and AI Virtual Agents

• Own the product roadmap for your domain and make defensible and data-driven strategic prioritization decisions to optimize customer impact and business results

• Drive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market

• Enable pre-sale and post-sale stakeholders to understand market needs, use cases, and recommended best practices, including partnering with Documentation, Enablement, and Marketing on content creation

• Influence multiple product areas in collaboration with R&D leaders across CRM, Pricebook, Estimates, Purchasing, Inventory, Jobs & Project Management, Forms & Media, Accounting, and Reporting

• Achieve goals by establishing and attaining KPIs for revenue, retention, usability, adoption, engagement, and satisfaction

• Identify and take action on opportunities for continuous improvement

• Communicate and mitigate risks in order to successfully achieve objectives

• Own customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitments

• Nurture strategic partnership relationships, resulting in creation and adoption of new integrations

What you'll bring

• 5+ years of relevant work experience in product management, SaaS products strongly preferred

• Ability to build consensus and work collaboratively cross-functionally within and beyond research and development teams

• Data-driven approach to measuring success and quantifying customer outcomes and business impacts

• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and collaborate effectively with others

• Demonstrated track record of delivering industry-transforming solutions across web and mobile platforms

• Proven ability to deliver against ambitious schedule milestones while paying strict attention to detail and quality

• Capacity to operate autonomously and bring clarity in uncertain environments

• Strong EQ to empathize with stakeholders and balance several perspectives, ultimately creating support and alignment around your decisions

• Sound judgment and credibility to make difficult trade-off decisions that deliver optimal outcomes with finite resources

• Excellent communi